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Business ProfileforSECU Credit Union, Inc.
Credit Union
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 971 Corporate Blvd Hock Business Pk SECU Operations Center, Linthicum Heights, MD 21090
- BBB File Opened:
- 2/27/2003
- Years in Business:
- 72
- Business Started:
- 10/1/1951
- Business Started Locally:
- 10/1/1951
- Business Incorporated:
- 10/1/1951
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- State Employees Credit Union of Maryland, Incorporated
- SECU Credit Union
- State Employees Credit Union of Maryland, Inc.
- Business Management
- Ms. Peggy Tucker, Senior Vice President
- Colleen Dixon, Risk Manager
- Contact Information
Principal
- Colleen Dixon, Risk Manager
Customer Contact
- Mr. Rodney Staatz, CEO
- Ms. Peggy Tucker, Senior Vice President
- Mr. Carmen David Mirabile, Assistant
- Colleen Dixon, Risk Manager
- Scott Smith
- Janelle Burgoyne
- Additional Contact Information
Fax Numbers
- (410) 487-7448Primary Fax
- (410) 821-3606Other Fax
Phone Numbers
- (410) 487-7337Other Phone
- (800) 879-7328Other Phone
Website Addresses
- (410) 487-7448
Customer Complaints
71 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Last April 2022, SECU asked me for HOI declaration page from my insurance company for 2 of houses. One in Glen Burnie and another one in Severna Park MD. I sent both house's declaration page through secure email to them. I continued to receive a letter saying "they needed my declaration page" which I kept on sending to them. At one point, a lady stayed on the line to ensure that their line received the documents they needed. At the end of that same conversation, they confirmed that they received the insurance documents for both houses. A month or two after that, my insurance company send me a letter saying that they did not receive any payment of insurance for my house in Glen Burnie. I called SECU again and told them about the problem, "my insurance company did not receive the HOI payment for the house in GB". After that call, I thought it was all taken care of, I was totally wrong. My insurance company cancelled the HOI for the house in BG because they did not receive payment and SECU continued to send me a letter saying that because I failed to provide them HOI declaration page, they will put in place their own insurance company. It made me baffled, "why will they put in their own insurance when I literally send them my insurance information for at least 4 times?" After I made a phone call and complained about the problem, they refunded me back the money they used for the insurance they wanted to use. They increased my ESCROW from about 600 to $1200 because of the adjustments they have done. So, I thought it's all taken care of. Yesterday, March 25th, 2024 (2 years after), I called my insurance company just to check if both my houses are covered and they said, NO the GB house has been cancelled since May of 2022 because they have not received a penny for insurance payment for the house. After I heard that, I was just totally mind blown, what is SECU doing? My house was not insured for two friking years and there were people living in the house without any insurance and they were escrowing my bank every month?! I was mad and pissed beyond measure.
I have tried everything to find an insurance company that can provide insurance for the house but because it had NO record of insurance for almost 2 years, the lowest insurance payment I can have is about 3125.00 for 12 months. So, from 1900 premium for 12 months, it went up to 3125.00 because the home was not insured for over a year.
The experience with SECU was a nightmare. They need to do better with efficiently and effectively handling documents pertaining to mortgages and insurance policies and ensuring that members are well informed about their accounts especially mortgages.
Read MoreCustomer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Maria L
1 star
05/09/2024
My parents opened a SECU account for me before I was born, and the only reason I have anything to do with it still is because I have a joint Line of Credit with my father from college that I'm still paying toward.
I removed all of my money from SECU years ago due to their horrendous customer service, but apparently an account had my old card, which put one of my checking accounts into a negative balance and SECU closed it. Fine - my mistake.
Recently, I transferred money into that account by mistake in an attempt to pay the LoC. The funds more than cleared the remaining balance on my old account, but SECU said nothing. I had to go back and forth for over a week with employees to essentially walk them through finding my own money. You'd think some sort of standard practice would be when there's an overpayment on a closed account, that the excess funds would be returned. Not here!
After several messages and phone calls over the course of a week to sort this out, I requested that I not receive a late fee and have a late payment reported on my credit. I was told that would be the case.
Got a notification today that my credit score dropped 50 points because they reported it anyway. I checked my LoC and, yep, you guessed it! Late fee.
Their banking systems are absolutely antique by today's standards, they don't even have the highest interest rates anymore, the online portal is useless, and there is absolutely no communication amongst staff of the same department, much less between departments. They sure found money for the naming rights to the ********** ** ********'s football field, though.
They have terrible ratings here, and so many more on their social media accounts. I never write reviews, but I cannot emphasize enough how inept this company and its employees are. Heed the warnings. They're there for a reason.
SECU Credit Union, Inc. Response
05/10/2024
Hello there, this review was left on 5/9, and I believe we were able to speak to you on 5/10 to assist wit your inquiry. I do want to apologize again for any past issues you may have had. I know we were able to refund several fees and chat with you as well, but overall, we do hear you and want to work with you to make things right. -Linda
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