ComplaintsforAffordable Lawn Irrigation Services Inc.
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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Nature of dispute. ALI performed an install in 2020. The irrigation system is under warranty. A part in the system failed and is flooding my yard. ALI repeatedly failed to respond to written requests for repair. Upon later response and further flooding caused erosion, ALI arrived onsite and examined a single valve box in a five valve-box system. ALI/ Mr. B. never stated a charge could be involved nor does the contract. ALI was unable to identify a leak in a flooded valve box. Instead of any further effort to resolve, I was charged $109 for the unsuccessful repair attempt. See attachment for background detail, signed contract and email. Desired result of Better Business Bureau complaint. Provide a written statement/message AND / OR email indicating I am not responsible for paying the invoice as the system is under warranty and still not repaired. Secondly, acknowledge that the system is still under the warranty as stated in the contract and I'm not being charged.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.