Business ProfileforCore Life

My father and I began attending the Corelife office in *********, ** in summer of 2021. After talking to our insurance they gave us the breakdown saying every visit was a $20 co-pay, which included the nurse and the nutritionist. They said it was bundled under a single "office visit." I have this in an e-mail from them saying follow-up visits are $20 co-pays. I paid $20 per visit weekly through 2021, and into 2022. At a certain point in 2022 they started billing the nutritionist separately (without telling us, or billing us) which is a separate $35 co-pay. In December of 2022 we received bills in the mail for the first time - all with separate charges for nutritionist. The local office said our insurance misquoted them. Corelife billing says that isn't the case, that they had just been billing us wrong. In December of 2022 they filed ***** claims that were backdated July-December of 2021. We were misled and lied to regarding the cost of our time with Corelife. When they realized they could be billing us separately for the nutritionist, they started doing so without informing us, or without providing us with any bills until a year later. They just let it accrue and then hit us with a huge bill. We spoke to billing last a few weeks ago - they said we should pay nothing, let the rest of the claims clear and then they would contact us to "settle" the issue. They never contacted us and now have collections sending my dad and I a bunch of text messages. I have attached the e-mail from Corelife which breaks down the costs. My dad will be filing a complaint on here as well. We simply want them to cancel the debt - if they were honest about the costs in the beginning - we could have staggered visits and not paid even more money for time with a personal trainer. Instead we were misled.