ComplaintsforNFM Lending

• Initial Complaint

  04/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Mortgage was sold to another lender. Gave me 5 day notice. I already made Aprils mortgage payment. NFM demanded I provide proof of payment before they would return my money. I IMMEDIATELY provided proof. They then forwarded MY money to the new lender. I had already made that payment. I want NFM to return my mortgage payment in the full amount back to me.

  Business response

  04/13/2023

  NFM Lending is in receipt of and acknowledge this complaint. We are investigating the claims and will provide a response by/before the due date.

  Business response

  04/24/2023

  To Whom it May Concern,

  Attached, please find the official response to the complaint brought by ******** ********.  If you should have any questions, please feel free to contact us again.

  Respectfully

  Consumer Complaints

  NFM Lending

   

• Initial Complaint

  08/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  See attached documentation - Mr. C****** and his company approved me for a mortgage and then when their underwriter wouldn't approve the mortgage, two days before closing, he ghosted me, my realtor and seller (**************). He then tried to say the mortgage didn't go through because I wouldn't submit documentation, however, the documentation attached will show that I provided the requested documentation, consistently checked in to make sure there was nothing else I needed to hand over and requesting status updates on the mortgage. In addition, Mr. C****** ignored multiple requests to send me a mortgage statement and other key documentation. On the advice of two venerated mortgage lenders, they recommended I submit a complaint to the Better Business Bureau, Virginia SCC and the Consumer Protection Financial Bureau.

  Business response

  08/22/2022

  Business Response /* (1000, 7, 2022/08/11) */ NFM Lending has provided a response directly to the consumer, attached herein. We believe this response fully addresses the concerns outlined in the correspondence. If you have questions concerning this response, please contact our Consumer Complaints Department at ******************@nfmlending.com or 443.********. Respectfully, NFM Lending Consumer Complaints Department Consumer Response /* (3000, 11, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) To note, NFM Lending never responded to my complaint "directly" as they say in their letter. In response to NFM Lending's response to my complaint, I want to clarify a few general generalizations they made: 1) I should have never been approved for a loan: NFM is saying all loans are conventional. I am aware that the loan was conditional, however, using the basic debt to income equation standard in the lending industry, I shouldn't have been approved for a loan at all. If NFM had done their due diligence, and not approved me for a loan, I wouldn't have sent the deposit to **************. 2) I did fulfill the requirements to obtain a mortgage. that was until Mr. C****** missed the closing date, was not forthright with what was going on in the days leading up to the closing and then came back two days after the initial closing date with a list of non-sensical requests. At which point I could not trust him and questioned his integrity at which point he ended our relationship. 3) Mr. C****** mis-represented himself. If you look at his ****** reviews he has an average of 4.9 Stars on ******. It was brought to my attention from a member of the selling team that over 40 of those reviews have no comments and are friends that he had promote him. This is disingenous and honestly, really lame. A true professional doesn't need to do something like this.

• Initial Complaint

  06/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My NFM mortgage autopay was stopped or cancelled without timely notice. I randomly checked my account and received a letter last week that it is in default. I emailed customer service but the company is continuing to push their default case against me forward despite paying up to date and setting up autopay for the 2nd time. I did hear a vague rumour that my mortgage was sold to another company but I still have no official notification and I'm wondering if my account is no longer priority with NFM. Please help me remove/reverse the damage to my credit report, refund the late fees, and get confirmation from NFM that my escrow account is making the proper timely payments to avoid further penalites. Upon review of my account, I can see that the notifications I requested were turned off (not my choice) but my bank account information was still there. I check every few days to ensure that autopay is still turned on. I cannot get through to customer service by phone or chat and am urgently waiting for contact with the new servicer if they exist.

  Business response

  07/14/2022

  Business Response /* (1000, 9, 2022/06/29) */ Dear Mr. Guterl, We apologize you are not having the best experience with NFM Lending. At NFM, we always strive for an excellent customer experience, and open lines of communication for everyone. We take all feedback seriously. Thank you, for the explanation of your work schedule as we've tried to reach you via phone several times (see log below). Our business hours are 9am-4:30pm Est, Monday - Friday, however, we've made accommodation to try and reach you after hours. NFM Lending, has been working cooperatively with our Subservicer, ********* (also known as *************), to get to a resolve on your behalf. ************* has until 7/15/2022, to provide a full explanation and response. NFM, can offer the following explanation, and will contact you via phone, or email with additional information. A notice of Loan Servicing information was mailed and emailed to you on March 8, 2022. This provided information on the new Subservicer and how to setup online payments. The notice provided information of the change to your New Loan Servicing number (#**********), previously (#***********). Online payments were setup for your new loan servicing #**********, by you, or someone you have authorized, on June 14, 2022. The loan is current, and not showing being in default. Your next payment is due July 1, 2022. There was a late fee mistakenly applied to your account May 2022 This has since been credited by to your account towards the principal balance of your loan. NFM Lending Consumer Complaints Department is looking into this on your behalf and will communicate with you if additional findings are discovered. You may also reach out to Consumer Complaints directly at [email protected], or call 443-550-5194. Respectfully, Consumer Complaints Manager [email protected] Consumer Response /* (3000, 11, 2022/06/30) */ thank you for working with ********** and crediting my account. I am waiting for their documentation of the new account so I can set up autopay. For now, I am making manual payments on the nfm system as ********** assures me they are receiving the funds and paying properly out of the escrow. If you do need to call me again (I prefer emails), please do NOT use an anonymous number as I screen phone calls. Either way I do get your voicemails but unfortunately have called back and only reached your voicemail. Business Response /* (4000, 16, 2022/07/07) */ NFM Lending has provided a response directly to the consumer, attached herein. We believe this response fully addresses the concerns outlined in the correspondence. If you have questions concerning this response, please contact our Consumer Complaints Department at [email protected] or 443.550.5194. Respectfully, NFM Lending Consumer Complaints Department Consumer Response /* (3000, 18, 2022/07/14) */ Sorry i dont see the rebuttal attached. I've given up on autopay and will push the payments manually until i can set up autopay with **********. I will check next month to see if there are any more late fees.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  NFM Lending is my mortgage holder. I pay into escrow for my property taxes. I received a delinquent tax notice from Frederick County. I contacted NFM Lending on 3/25/22 and they advised to send the bill to there customer service email and i did on 3/25 I received a response back that they could not open the attachment and I resent it on 4/8. I received not response after that. I spoke with NFM Lending by phone and they confirmed they had the tax bill. On 4/8 they advised the were escalating the process. as on 4/13 I have received no response as the status. I confirmed with Frederick County that they have not received the tax payment. I contacted NFM Lending again on 4/13. the first person advised that the account was in the escalation process. I asked to speak to a supervisor and they advised they emailed the escalation team since i have not been contacted by them. I asked to speak directly to the escalation team and she advised I could not. I asked her for confirmation that my tax bill was getting paid and she said that that is not her department and that the tax department handles the taxes. I asked to speak with the tax department and she said she cant do that. She advised they do not have a phone number and she is unable to transfer me to them. I asked to speak to someone who can give me confirmation my taxes are going to be paid and she said she could have her supervisor call me back . I asked to be transferred to her supervisor and she said that is not there protocol. she advised she would put a call back request in and it could take 24-48 hours. I told her that is not acceptable because my house will be advertised for tax sale in 48 hours. I told her to transfer me to her supervisor and she refused and just stated that is not our protocol. I asked her what happens if my house is sold at tax sale because they have not paid my taxes. and she stated she did not know that would be the tax departments area. I askedagaintotalkto thetaxdepartmentandshesaidshecant

  Business response

  04/20/2022

  Business Response /* (1000, 7, 2022/04/20) */ NFM Lending is in receipt of and acknowledge this complaint. We are investigating the claims and will provide a response by/before the due date. Respectfully, NFM Lending Consumer Complaints Department [email protected].

• Initial Complaint

  01/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I requested my taxes and insurance be escrowed with my home mortgage. NFM lending provided me with the proper paperwork and requested a check in the amount of $2398.23. I paid the amount requested on 8/11/21. It is now 01/25/21 and nothing has been done on my account in regards to adding escrow payment. I have been treated extremely rudely by this company when trying to rectify this situation. I have called to attempt to rectify 3-4 times. First two times no issues they just kept telling me it will be fixed. Third time I had to call twice because the first very rude young lady hung up on me. Upon calling back I asked to speak to a supervisor, someone named Brandon got on the phone. Brandon was also extremely rude. He told me I would be all set for my January 01,2022 statement. I just recieved my Febuary 01, 2022 statement and nothing has been done. The company has told me that I now have a negative balance of over 2k. I called today and was told my monthly payment will be doubled to pay for a shortfall that I was never made aware of.

  Business response

  02/22/2022

  Business Response /* (1000, 8, 2022/02/01) */ NFM Lending is in receipt of and acknowledge this complaint. We are investigating the claims and will provide a response by/before the due date. Respectfully, NFM Lending Consumer Complaints Department [email protected]. Business Response /* (1000, 19, 2022/02/14) */ NFM Lending has provided a response directly to the consumer, attached herein. We believe this response fully addresses the concerns outlined in the correspondence. If you have questions concerning this response, please contact our Consumer Complaints Department at [email protected] or 443.550.5194. Respectfully, NFM Lending Consumer Complaints Team

• Initial Complaint

  12/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm requesting to be reimbursed by NFM Lending in the amount of $318.03 for the money I was forced to pay out-of-pocket for my 2020 real estate taxes, and which was wholly their responsibility to pay. When I applied for my mortgage, I elected to pay into an escrow account monthly for my real estate taxes. NFM is supposed to then pay my real estate taxes automatically every year when they come due. In November 2020, NFM failed to make this tax payment to the Sarasota County Tax Collector. I was forced to pay the taxes myself (and the subsequent late fee) for a grand total of $4,433.53. When I inquired with NFM to see what happened, they acknowledged their fault in missing the tax payment. They then offered to refund me the money from my escrow account. The issue is that they only refunded me $4,115.50. I went back and forth with their Servicing Dept. countless times (Tierra N*** was the specific Customer Care Representative I dealt with), only to be told at the end that this was all I'd get, and "Unfortunately, there will be no more refund". This is a completely unacceptable response from the business, and until they make this right and refund me the remaining $318.03, I cannot in good conscience recommend doing business with them. If you're reading this, please think twice about using NFM Lending for loans in the future. They are sloppy in their business practices, and will not do right by their customers when they've made a mistake.

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2022/01/05) */ NFM Lending is in receipt of and acknowledge this complaint. We are investigating the claims and will provide a response within sixty (60) days. Respectfully, NFM Lending Consumer Complaints Department [email protected].

• Initial Complaint

  12/10/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Worked with loan officer Shermia L****** in reference to purchasing a house. Long story short the sale didn't go through and I was promised by Shermia L****** that her company would pay all the money I put back in . She even stated she would pay out of pocket with her own money if it came to that. She guaranteed I will get my money back

  Business response

  12/14/2021

  Business Response /* (1000, 5, 2021/12/14) */ NFM Lending is in receipt of and acknowledge this complaint. We will investigate the claims and will provide a response within sixty (60) days. Respectfully, NFM Lending Consumer Complaints Department [email protected] Consumer Response /* (3000, 14, 2021/12/28) */ I was unaware that I was supposed to respond in a certain time period also thought everything could have been delayed do you the holiday. Please continue to assist me with getting the resolution with this company I've been dealing with this since end of July and just really want a refund as promised Business Response /* (1000, 20, 2022/01/18) */ NFM Lending, has provided a response directly to the consumer, attached herein. We believe this response fully addresses the concerns outlined in the correspondence. If you have questions concerning this response, please contact our Consumer Complaints Department at [email protected] or 443.550.5194. Respectfully, NFM Lending Consumer Complaints Team

• Initial Complaint

  12/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  am a 100% disabled Veteran that has served the country for the past 24 years. Because I am 100% total and permanent disabled Maryland says I don't have to pay property tax. I've turned in all documents to my mortgage company NFM Lending on October 21, 2021, October 22nd and November 5th. The required documents included a tax bill from the State of Maryland for 2021 to 2021, a letter from Maryland's Department of Taxation showing that , and an updated tax bill showing that exemption has been granted. Every time I call for a status I am told that I haven't turned in something. I've called 4 times and told a different reason. Once I turn in that document then I'm told oh you need "this this and this". I was told the last time that the letter doesn't show how much is get discounted. I explained that the Tax Article listed on the document from Maryland's Dept of Taxation is for complete exemption. I asked them to even look up the article and read it for themselves. I am in need of assistance in this. Feel like this company is being taking advantage of Service members and they don't want to do what's right.

  Business response

  01/19/2022

  Business Response /* (1000, 24, 2022/01/19) */ ***Document Attached*** NFM Lending has provided a response directly to the consumer, attached herein. We believe this response fully addresses the concerns outlined in the correspondence. If you have questions concerning this response, please contact our Consumer Complaints Department at [email protected] or 443.550.5194. Respectfully, NFM Lending Consumer Complaints Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩