Business ProfileforBeltway Electrical Service, Inc

On 30 September I contacted Bob from Beltway Electric to have his team come to diagnose the light flickering/shorting that was happening. 10/2/23 his team came out and looked at my electric panel and told me there was evidence of it burning so we need to change out the guts of the panel and that would fix the issue. I took his word and he was able to return a few days later to change out the panel pieces. They pulled out the outlets and said everything looks fine. They did not test the outlets that I saw when I stood there. I was charged $2468 dollars for this. The issue continued so I contacted Bob again on the 24th of October and advised him my issue was not resolved. He sent out a staff member who checked the outlets again and said they were fine, the panel just needs tightened. He did that and left. Issue still not resolved. I gave them 3 chances to resolve and they mis diagnosed and did not fix the issue. I contacted another electrician who came out and was able to resolve the issue in 4 hours resulting in $721.70 I had to pay as the beltway electric could not resolve. The new electrician also advised there was no evidence of burning at the panel that Beltway advised there was. I have all the photos and documents to prove my case. I reached out to Bob at Beltway Electric on 17 November to advise him that his team charged me for a service not needed and they did not fix the problem. I sent him all the documentation and nicely asked to be refunded my money since they did not resolve. He said he would see what he could do and I have not received a response since. The attached photos include invoices from both companies that I paid and the burning wires in my wall found by electrify electric and not by beltway electric. I just want refunded the $2468 for charges that were not necessary and no resolution. I would be willing to pay the $125 if needed for the diagnostic fee even though they did not do the job but they did make time to come out.