ComplaintsforBeltway Electrical Service, Inc

• Initial Complaint

  12/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 30 September I contacted Bob from Beltway Electric to have his team come to diagnose the light flickering/shorting that was happening. 10/2/23 his team came out and looked at my electric panel and told me there was evidence of it burning so we need to change out the guts of the panel and that would fix the issue. I took his word and he was able to return a few days later to change out the panel pieces. They pulled out the outlets and said everything looks fine. They did not test the outlets that I saw when I stood there. I was charged $2468 dollars for this. The issue continued so I contacted Bob again on the 24th of October and advised him my issue was not resolved. He sent out a staff member who checked the outlets again and said they were fine, the panel just needs tightened. He did that and left. Issue still not resolved. I gave them 3 chances to resolve and they mis diagnosed and did not fix the issue. I contacted another electrician who came out and was able to resolve the issue in 4 hours resulting in $721.70 I had to pay as the beltway electric could not resolve. The new electrician also advised there was no evidence of burning at the panel that Beltway advised there was. I have all the photos and documents to prove my case. I reached out to Bob at Beltway Electric on 17 November to advise him that his team charged me for a service not needed and they did not fix the problem. I sent him all the documentation and nicely asked to be refunded my money since they did not resolve. He said he would see what he could do and I have not received a response since. The attached photos include invoices from both companies that I paid and the burning wires in my wall found by electrify electric and not by beltway electric. I just want refunded the $2468 for charges that were not necessary and no resolution. I would be willing to pay the $125 if needed for the diagnostic fee even though they did not do the job but they did make time to come out.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In January 2022, Beltway Electrical completed a heavy up on our electrical panel, they obtained permits from the county and worked with BGE to handle the upgrade. During the selling process on this home in August 2023, it was found by the new homeowner's inspector that the electrical panel was missing a certification sticker and the meter box was missing the utility tag. We had the county pull up the permits and it was found out that the final inspection was never completed by Beltway Electrical, despite somehow getting our power turned back on to the house after the job was complete. We are now in the week of closing, and the company refuses to send an electrician our to handle the final inspection before our closing date. This has been ongoing for the last week and a half, and they were made aware of our closing date when we initially contacted them about their failure to complete their inspection process. During this process, we also found out that the permit had the complete incorrect address in the first place which is what sent a red flag for the new homeowner. They sent in the request to correct the permit, however we initially contacted Beltway Electrical on 8/16 and here we are on 8/21 without a final inspection with a closing date this week.

  Bureau response

  08/21/2023

  Robert *******
  Beltway Electrical Service, Inc 
  *** ***** ******* ** ******* ** *****
  
  
  Dear Robert *******: 
    
  Better Business Bureau (BBB) received a complaint about your business. BBB understands that there are two sides to every dispute, and we have not pre-judged the validity of this claim. This is your opportunity to address the concerns of your consumer and to rebuild the trust that first brought you together. BBB seeks to help businesses resolve their disputes, whether or not they are accredited with BBB.  The complaint was submitted on 8/21/2023 and was assigned an ID of *********   
  
  How do I take care of this?
  Your BBB is requesting a written response to this complaint within the next 7 calendar days.  Your prompt and professional response greatly enhances the chance for a successful resolution and will further your reputation as a BBB Accredited Business.  If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left.  All responses will be copied to the complainant. 
  
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?
  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Remember that the more factual information we have about the case, the easier it is for all parties to develop a full understanding of the situation. 
   
  Please understand that the complaint content and your response may be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.
  
  What will happen if I do not submit a response and what can I expect to happen next?
  If you do not respond promptly to this complaint, it may be closed as Unanswered.  This may result in a substantially lower rating with BBB, which could adversely influence potential customers. Once we receive your response, we will forward it to your customer and ask them to tell us in writing whether your response resolves their concerns.  If they continue to express dissatisfaction, the case will be reviewed by BBB staff to determine if the remaining concerns warrant an additional response.  The overall standard applied in the review process is: Did the company act in good faith, and do everything that could be reasonably expected, or is responsible for, to resolve the issue?
  
  We look forward to helping you and your customer work toward an amicable resolution. 
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  CUSTOMER EXPERIENCE INFORMATION

   

  Customer Information:

  Melissa ******

  **** ******* ** ****** ** *****

  Daytime Phone: ###-###-####
  E-mail* **********************
  

   

  The details of this matter are as follows:

   

  Complaint Involves:
  Service Issues 

   

  Customer’s Statement of the Problem:
  
  In January 2022, Beltway Electrical completed a heavy up on our electrical panel, they obtained permits from the county and worked with BGE to handle the upgrade. During the selling process on this home in August 2023, it was found by the new homeowner's inspector that the electrical panel was missing a certification sticker and the meter box was missing the utility tag. We had the county pull up the permits and it was found out that the final inspection was never completed by Beltway Electrical, despite somehow getting our power turned back on to the house after the job was complete. We are now in the week of closing, and the company refuses to send an electrician our to handle the final inspection before our closing date. This has been ongoing for the last week and a half, and they were made aware of our closing date when we initially contacted them about their failure to complete their inspection process. During this process, we also found out that the permit had the complete incorrect address in the first place which is what sent a red flag for the new homeowner. They sent in the request to correct the permit, however we initially contacted Beltway Electrical on 8/16 and here we are on 8/21 without a final inspection with a closing date this week.
  
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Contact by the business; Finish the job
   

  Bureau response

  08/21/2023

  Melissa ******
  **** ******* ** ****** *** *****  
  
  Dear Melissa ******:
  
  Thank you for contacting the Better Business Bureau. This message is in regard to your complaint submitted on 8/21/2023 against Beltway Electrical Service, Inc.  Your complaint was assigned ID ********* 
  
  Now that I have filed, what is the next step?
  We have forwarded your complaint to the business for their response. We have asked the business to reply promptly, but some disputes may take longer than others to conclude.  Please be patient as we work to ensure that your concerns are addressed. 
  
  What if I do not agree with the response from the business?
  It is important for both parties to maintain realistic expectations and respond in a professional, fair and courteous manner.  Our goal is for you and the business to be able to work towards an amicable solution. Should this prove difficult, we may offer you and the business the opportunity to participate in binding arbitration.  More information about these options can be found at www.bbb.org
  
  What happens if a business does not respond?
  BBB will make every effort to obtain a response from the business, but some businesses simply do not ever contact us.  BBB is not an enforcement agency. We cannot force a business to respond. However, failure to do so may result in a negative impact on their BBB rating, which may drive away future customers. BBB can also refer you to other agencies that may be able to assist you, depending on the specific nature of your complaint. 
  
  Feedback from consumers is vital to BBB. We appreciate your willingness to report this information to us. We look forward to helping you and the business work toward a resolution. Please do not hesitate to contact us with any additional questions or concerns.  
  
  Sincerely,
  
  

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  08/28/2023

  Robert *******
  Beltway Electrical Service, Inc 

  *** ***** ******* ** ******** ** *****
  
  
  Dear Robert *******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/21/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Melissa ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 7 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Melissa ******
  **** ******* ** ****** ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  In January 2022, Beltway Electrical completed a heavy up on our electrical panel, they obtained permits from the county and worked with BGE to handle the upgrade. During the selling process on this home in August 2023, it was found by the new homeowner's inspector that the electrical panel was missing a certification sticker and the meter box was missing the utility tag. We had the county pull up the permits and it was found out that the final inspection was never completed by Beltway Electrical, despite somehow getting our power turned back on to the house after the job was complete. We are now in the week of closing, and the company refuses to send an electrician our to handle the final inspection before our closing date. This has been ongoing for the last week and a half, and they were made aware of our closing date when we initially contacted them about their failure to complete their inspection process. During this process, we also found out that the permit had the complete incorrect address in the first place which is what sent a red flag for the new homeowner. They sent in the request to correct the permit, however we initially contacted Beltway Electrical on 8/16 and here we are on 8/21 without a final inspection with a closing date this week.

   

  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Contact by the business; Finish the job
   

  
  Additional Comments from Consumer:
  

  Bureau response

  09/06/2023

  Robert *******
  Beltway Electrical Service, Inc 

  *** ***** ******* ** ******** ** *****
  
  Dear Robert *******:
  
  

  This is our second attempt regarding this complaint. For your reference, the complaint was submitted on 8/21/2023 and was assigned an ID of *********  

   

  BBB forwarded you a complaint filed by Melissa ******. We have not received your response in the time frame allotted. If you have responded directly to your consumer and reached a resolution, let us know so our records are current. If this was a simple oversight, please provide your response at this time. BBB understands that there are two sides to every story is interested in your perspective.

  
  In the interest of time and good customer relations, please provide BBB with written verification of your position in this matter within 5 calendar days.   
  
  We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 
    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

   

  Please understand that the consumer's complaint and your response may be posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language. 

   

  We look forward to your prompt attention to this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

   

  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Melissa ******
  **** ******* ** ****** ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:

  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  In January 2022, Beltway Electrical completed a heavy up on our electrical panel, they obtained permits from the county and worked with BGE to handle the upgrade. During the selling process on this home in August 2023, it was found by the new homeowner's inspector that the electrical panel was missing a certification sticker and the meter box was missing the utility tag. We had the county pull up the permits and it was found out that the final inspection was never completed by Beltway Electrical, despite somehow getting our power turned back on to the house after the job was complete. We are now in the week of closing, and the company refuses to send an electrician our to handle the final inspection before our closing date. This has been ongoing for the last week and a half, and they were made aware of our closing date when we initially contacted them about their failure to complete their inspection process. During this process, we also found out that the permit had the complete incorrect address in the first place which is what sent a red flag for the new homeowner. They sent in the request to correct the permit, however we initially contacted Beltway Electrical on 8/16 and here we are on 8/21 without a final inspection with a closing date this week.

   

  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Contact by the business; Finish the job
   

  
  Additional Comments from Consumer:
  

  Bureau response

  09/11/2023

  Robert *******
  Beltway Electrical Service, Inc
  *** ***** ******* ** ******* ** *****
  
  RE: Final Notice of Complaint
  
  Dear Robert *******:

   

  This message is in regard to a complaint submitted to the BBB about your business on 8/21/2023 by Melissa ******.  This complaint was assigned ID *********
  
  

  Why am I receiving a "final notice" letter?

  Previously our office provided your company with a complaint from the consumer listed above. Our records indicate that we have not yet received a written response from you to address this matter. Please note, this will be our final attempt to contact you about this matter.

   

  How do I take care of this?

   

  Your BBB is requesting a written response to this complaint by (7) seven calendar days, Your prompt and professional response greatly enhances the chance for a successful resolution. We encourage you to use our ONLINE COMPLAINT system to respond to this complaint. If you received this complaint via email, the fastest and easiest way to view and respond is to the simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. 

    
  

  If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
  To access/respond to this complaint online:
  Go to: ****************
  Enter the following code: **************

  What should I include in my response?

  Please provide an explanation of the events from your perspective and/or a concrete plan for how to work toward a resolution. Copies of any supporting documents can be uploaded to the caselink or forwarded via email, fax, or postal mail. BBB also offers mediation and binding arbitration services to help resolve particularly difficult or

  complex situations. These services may be an effective means of resolving the matter without going to court. If you are interested in utilizing these services, please confirm this interest in your written response and your caseworker will follow up with additional information.

  
  

  What information will be posted to the website?

  Please understand that the complaint content and your response will be publicly posted on the BBB web site (BBB reserves the right to not post in accordance with BBB policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your

  experience with this consumer. BBB may edit the complaint or your response to protect privacy rights and to remove inappropriate language.

  
  

  What will happen if I do not submit a written response?

  Your BBB develops and maintains Business Profiles on companies in our service area. This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes part of your BBB Business Profile. Failure to give attention to this matter may be reflected in the report we provide to consumers about your company and may have a negative effect on your BBB Rating.

  
  

  What if I've already resolved the matter directly with the customer?

  Great! Please just provide us a description of what you did to resolve the matter in writing so that we may update the case and close it out accordingly.

   

  Sincerely,
  
  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####
  

   

  
  
  CUSTOMER EXPERIENCE INFORMATION
  
  Customer Information:
  Melissa ******
  **** ******* ** ****** ** *****
  Daytime Phone: ###-###-####
  E-mail: **********************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Service Issues
  
  Customer’s Statement of the Problem:
  In January 2022, Beltway Electrical completed a heavy up on our electrical panel, they obtained permits from the county and worked with BGE to handle the upgrade. During the selling process on this home in August 2023, it was found by the new homeowner's inspector that the electrical panel was missing a certification sticker and the meter box was missing the utility tag. We had the county pull up the permits and it was found out that the final inspection was never completed by Beltway Electrical, despite somehow getting our power turned back on to the house after the job was complete. We are now in the week of closing, and the company refuses to send an electrician our to handle the final inspection before our closing date. This has been ongoing for the last week and a half, and they were made aware of our closing date when we initially contacted them about their failure to complete their inspection process. During this process, we also found out that the permit had the complete incorrect address in the first place which is what sent a red flag for the new homeowner. They sent in the request to correct the permit, however we initially contacted Beltway Electrical on 8/16 and here we are on 8/21 without a final inspection with a closing date this week.
   
  
  
  
  
  Desired Settlement:
  Other (requires explanation)
  Contact by the business; Finish the job
  
  Additional Comments from Consumer:
  

  Bureau response

  09/18/2023

  Robert *******
  Beltway Electrical Service, Inc 

  *** ***** ******* ** ******* ** *****
  
  Dear Robert *******:
  
  This message is in regards to a complaint submitted to BBB about your business on 8/21/2023 by Melissa ******.  This complaint was assigned ID *********
  
  BBB is informing you that this complaint has been closed as UNANSWERED.  Multiple communications have been sent to you about this matter; however to date, we have not received a response.
  
  You should be aware that your lack of response is now reflected in BBB's rating of your company. You can view your revised BBB Business Profile on our website at ****************
  
  BBB helps resolve disputes between businesses and its customers. We welcome the opportunity to amend your BBB Business Profile upon receipt of your company's written response and resolution of the dispute.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

  Bureau response

  09/18/2023

  Melissa ******
  **** ******* ** ****** *** *****
  
  
  Dear Melissa ******:
  
  This message is in regard to your complaint submitted on 8/21/2023 against Beltway Electrical Service, Inc.  Your complaint was assigned ID ********.
  
  Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.   
  
  If the company has contacted you directly and resolved this complaint, please let us know.  Should we receive a resolution in the future, we will let you know.
  
  BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
  
  BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter.
  

  Sincerely,

  Lisa ****
  Dispute Resolution Team Leader
  ***********************
  Phone: ###-###-####

• Initial Complaint

  07/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Beltway Electrical to replace the old electrical panel for a panel. The work began on Tues. April 19th the first thing I inquired about (on several times) was on the requirement for a permit, when I was told because of the nature of the work (there would be no wattage changes/upgrades) no permit was needed. Within days of the work the HVAC units began to make a distinct loud noise, I later learned that I wrongfully thought the issues with the HVAC had more to do with a maintenance issue, however; following a service/maintenance service call, I was informed by the technician that the issue stem from the lack of wattage, instead of the 240 to the units, one (1) of the units was connected with 140. I immediately contacted Beltway Electrical, where I spoke to Ms. ****** on June 20th, she assured me I would receive a call within 24hrs. As of this date I've not received a phone call nor any attempt to contact me to provide a response and/or course of action. At this point it is requested that an independent company make the necessary review of the work completed, and to have every discrepancy corrected, in addition to the repair/replacement of the HVAC units

  Business response

  08/26/2022

  Business Response /* (1000, 10, 2022/07/29) */ We went to the customer and the issue has been taken care of.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩