Business ProfileforThe Duckpin Consignment Adventure

I purchased the Louis Vuitton (LV) bag online and the description said "in store pickup only". The description did not indicate that there was any wear or water/oil marks on the leather. When there is slight wear or blemishes the information is listed with the item. This was not the case for the LV bag. There were immediately visible water/oil markings on the bag and not included in the description. I went to the store to pick up the bag. When I asked for a refund, they told me they would only provide a store credit. I tried to find other suitable items in the store that were desirable and comparable in cost, and could not find any. I mentioned to the associate, David, that this was my first time seeing the bag since they would not ship a bag that says "in store pickup only" and that I would not have purchased a bag for $1200 that was clearly damaged. He said that "some people like the 'worn look' of the bag and that it is a sign of aging". I told him not me and that when I chatted them online to ask for pictures of the Gucci bag before I made the purchase, I was told that "there were no other photos". I told him that if you would not send me pictures of the Gucci bag, then how was I supposed to know the LV bag was damaged? He made an excuse about things that happened in the past which is why they do not send customers pictures and that their Instagram page messaging sometimes works and sometimes does not. I am absolutely devastated to be out of $1200 in the middle of a near recession. I did not find any other items in the store that were quality and not damaged that I could exchange for the cost. I even looked at shoes. I would like a refund for the cost of the LV bag. A store credit is not feasible if the venue does not have quality items. In the store, I witnessed David refund the cost of an item to another customer after an associate made a mistake and charged the customer's card. This business is not operating with integrity and I want a refund for the LV bag.