Customer ReviewsforYOUCANIC

I wish they had there business in mass, it is so hard to find people that would help you solve a problem .thank you so much ***** **

Jim I am the original owner of a 2010 S400 (hybrid) Mercedes Benz with 90,000 miles in excellent condition. Suddenly the car wouldn't start so I had it towed to the Mercedes Benz dealership. They told me the car needed a power electronic module for $10,500 and they have never installed any. So I searched on YouTube and spoke to multiple people. Without a doubt the most knowledgeable technicians are at YOUCANIC and happen to be in my area. They have worked on numerous S409's. They made me aware that I could need a hybrid battery after the power electronic module install but I monitor my hybrid battery which was at 75%. They repaired my car for a fraction of the dealership cost. Two months later the auxiliary battery malfunction appeared on dashboard. The dealership wanted $500 so I called YOUCANIC was told an easy fix and look at website. Their website gave perfect instructions so I bought battery for $50 and I installed in thirty (30) minutes (I have no experience). If you have a 2010 Mercedes S400 don't waste your time just go to YOUCANIC.com

They have great repair knowledge! and best customer support. I really appreciate Rushit he helped me diagnosis my s400 hybrid. great website for Mercedes owners.

Had been struggling for four days to get an answer to a very simply question, involving "REGISTERING" vs. "CODING" a new battery after installation in 2013 BMW 535i, using an Ancel BM700 scanner. Couldn't find anyone - including the virtually non-existent "customer/product service" people at Ancel Technologies - to help me or even seem understand my question. The people at Youcanic were great! Was able to talk directly over an ancient - but very effective and efficient - telephone, with a living, breathing human being, who understood my question immediately, and was able to clarify for me exactly what I needed to know. Saved me a great deal of aggravation and frustration. Very positive experience!!!

I own a 2010 Mercedes-Benz S400 HYBRID with 56k mile that is in excellent condition. In March of 2021, a battery malfunction appeared on the dashboard. The car would no longer start. I had the car towed to the Mercedes-Benz dealer in Hartford, CT. It took them three weeks to diagnose the car. They said on a voice mail that the Hybrid battery is bad and needs to be replaced. When I went to the MB dealer to talk in person, and they told me that the power electronics module is what's causing the problem, not the Hybrid battery. They gave me an estimated cost of $11,500 to replace the power electronic module. I brought the car to another Mercedes-Benz dealership in North Haven, CT, for a second opinion. ***************** told me that would start from the beginning diagnosing the car, I agreed with them. When the car had arrived at *************, I was told that the parts had been removed by **************, so in order for us to diagnose have to install the parts back, which did cost me another $500-$700 labor before this MB dealership could start diagnosing. I called **************, CT, and asked them why parts had been removed from the car? The answer from them was that we had to remove the parts to diagnose it.
I had the ***************** fix the problem based on the previous MB dealer diagnosis. They told me, "we will call the ************** and get the codes and change the part based on their diagnosis, but we are not responsible if that's not the problem". I received a call back from ***************** and told me that ************** does not have codes for the car because they diagnosed it manually. Long story short, I agreed to change the power electronic module, which set me back $10,000. Yes, $10k. I received a call from ***************** telling me that we changed the power electronic module ($10k bill) and that's it NOT the problem; we diagnosed the car, and it has a bad Hybrid Battery. The quote to replace the Hybrid Battery was $15,000. So the total cost to get the car running again would be $25,000. Double of what the car is worth. I considered buying a used battery and asked if ***************** would replace it. They didn't agree. I did some research online and came across the YOUCANIC website that explains problems with Mercedes-Benz hybrid vehicles. I talked over the phone with one of the technicians there, and they were very helpful and knowledgeable about the issues that MB Hybrid cars are having. They explained the issue in detail more than any MB service advisor ever did. The YOUCANIC team informed me that they had a number of tutorials and instructions on how to perform the hybrid battery replacement. I reached out to local mechanics, but I could not find a single local mechanic that was willing to do the repair. To say I was tired of dealing with the MB dealerships is an understatement. I decided to ship my S400 300 miles to the YOUCANIC garage in Baltimore, where they record all the videos and tutorials they publish. YOUCANIC guys helped me source a hybrid battery at a fraction of the dealer price and they were so helpful they even put it in. I spent four months back and forth with MB dealers, spent $10k, and still had a non-running car. YOUCANIC helped me get the car back on the road in less than a week. From my experience, I found that Mercedes-Benz dealers, even though they are supposed to be the experts, don't have trained staff to work on their hybrid and electric cars. YOUCANIC, on the other hand, has published all the resources any mechanic needs to repair these cars. Based on my experience, I would strongly recommend looking at YOUCANIC before taking your car to a Mercedes-Benz dealership. Even if you don't plan on fixing the car yourself, you will at least be informed about the problems and possible repair costs. YOUCANIC guides explain the issue in detail, show how much repairs should reasonably cost at a repair shop plus their tutorials are free.

I write this review because I am afraid that I am not the only one dealing with such issues. Be warned Mercedes-Benz owners with electric and hybrid vehicles.

Excellent step by step instructions saved me over a $1000 in labor. Even when stuck on one step they replied to my question within minutes and helped me through! Will definitely look here first before going to the shop.

Been a very helpful website all around for repairing my mercedes and when i reached out to the web developer to add more content (specific to my S400 Hybrid) he gladly added it.

Great website for Mercedes-Benz owners. It has a lot of how-to guides and step-by-step instructions.