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Plato's Closet has 1 locations, listed below.

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    Business ProfileforPlato's Closet

    Overstock Merchandise

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1415 York Road, Lutherville Timonium, MD 21093
    BBB File Opened:
    1/2/2023

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    12/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Missing *************************** Bracelet/Seek compensation Monday 12/19 I brought items to sell at Plato's Closet ************************************************. Clothing, **** Shoes & a gold tone *************************** charm bracelet, which I placed in a clear zip lock bag. I was told ***** min for staff to "look through" my buy ( items I brought to sell). I shopped while I waited & purchased (1) ***** floral crop top, white/blue & (2) *************************** floral top, short sleeve. I then proceeded to the counter to purchase the items. I was told, my BUY was ready. I applied a portion of the credit amount from my buy $41 approximately, towards the purchase of the 2 tops. I asked if I could look through the black "buy" bin to see what Plato's Closet was taking. They said yes. The items they did not accept were handed back to me in the LULU ***** bag I initially brought into them. They accepted the clothing/shoes. I assumed the *************************** gold tone bracelet was with my "no" pile in my Lulu ***** bag as I did not see it in the "Buy bin". Once home, I noticed the clear zip lock bag I brought the *************************** bracelet in had NO bracelet in it. I called 12/21, 12/23, 12/26, 12/27 & 12/28 On the 26th I was finally told they would leave a message for the owner. I was not allowed to know the name of the owner or his hours in the store. " I was constantly given the run around with no definitive answer as to where my bracelet is. I was also told, they cannot go that far back to look into the security cameras. The staff informed me the last time I was in was April 22nd according to the system, which was not correct. Then magically when they went through a pile of their buys, they found my piece of paper I filled out (which was mandatory for my buy) on Monday 19th. Proof that I was in the store on 12/19.I would like compensation for the bracelet that disappeared. *************************** Vintage, retired gold tone charm bracelet , comparable retail $120. Average Resale Sold $35-$228.
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