Business ProfileforBig Huge Games,Inc

BHG is the owner of a game called Dominations. In this game there is a structure called the council. In the council there is a section that provides rewards for achievements accomplished. The final 2 of 3 achievements are called mystic chests. These chests offer 11 cards to earn legendary counselors at a 75% chance rather than the usual 0.1% in the rest of the game. With 75% odds and over 20 cards drawn I should have received atleast 2 legendary cards. I received 0. I brought this to customer service attention and even paid for a few of these books at 14.99 each. The ones at 14.99 were my stupidity knowing how cheap this game is at offering rewards at a decent rate to players but the mystic chest cheated me. I should have received atleast 2 legendary cards with those odds and customer service told me that’s just the way it goes. Better luck next time. Those odds weren’t my odds they were odds set up by the company and they did not provide me with those odds. That’s fraudulent advertisement. They purposefully withheld rewards and then claim that I’m just mad because I didn’t get what I wanted. It’s not what I wanted it’s what they offered and they did not follow through. No one else in my alliance has had this issue and they all advised me to talk to customer service but any complaint I have ever made to this business falls on deaf ears. They are cheating their customers out of thousands of dollars then claim they’re looking into it but never do.