ComplaintsforLindy Redding Heating & Air Conditioning LLC
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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contracted with this company on 6/9/21 to install a new HVAC system. They quoted $7000 to provide and install a Carrier Comfort system, which included a Heat Pump. As of today, I do not have any heat in the house from this system. I contacted this company and told them about this. A tech came to the house and told me the house electrical wiring would have to be changed to make the unit work. The invoice clearly states 'Do necessary wiring for the above installation'. Now I have no heat, have been told there is no heating coil in the system for electric heat by another HVAC tech, and now this company is saying I have to pay another $1000 beyond what they quoted, and I have paid in full, for them to fix this.Business response
01/27/2022
Business Response /* (1000, 5, 2021/11/12) */ Contact Name and Title: Anita R. Office Mgr Contact Phone: 4109874070 Contact Email: *********@verizon.net Complaint Case # ******** - ***** *** Response - November 12, 2021 We processed a request on May 24, 2021 for a 2.5 ton air conditioning system. An estimate was given and an order was placed with Carrier at the time it was accepted by the customer. COVID-19 delayed the install because the equipment was not available until June 9, 2021. When we arrived with equipment, Mr. *** said he wanted a heat pump not an air conditioner. We were able to locate a heat pump that same day and were able to complete the installation. The cost of the heat pump was more than $220.00 more but we did not charge this extra amount to Mr. *** as we try to satisfy our customers and he had been waiting for the equipment for more than 2 weeks. He had air conditioning all summer without a complaint. We noticed Mr. *** has a hot water boiler for back-up heat and he also has a wood stove for which he would chop wood for back-up heat. Our installation estimate was for air conditioning not heating. His heat pump was wired for heat pump installation and is working as a heat pump. Heat pumps only heat for outside temperatures above 34 degrees. Temperatures below 34 degrees need back-up heaters installed. Mr. *** says he keeps the indoor temperature at 68 degrees. He has back-up heat available but doesn't want to use it. We offered the option of an electric heater as back-up heat for the cost of $1000.00 which would include the cost of an electrician to run a new wire for the electric heater. When our technician tried to explain this to Mr. *** he hung up the phone. We have been in business for 69 years and have only had 1 or 2 complaints filed. That is an excellent record for an HVAC company. Anita R. Office Manager Consumer Response /* (2000, 7, 2021/11/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.