Business ProfileforMicrosoft Office Setup

I purchased Microsoft Business Standard on December 2022 for what I thought was 12 months. Because I am a first time customer and everything was done online, it was difficult to get a hold of anyone to ensure that what I was picking was correct. I was charged $142.44 in December 2022 for what I thought was going to cover me for the upcoming 12 months. On January 4, 2023, I get charged another $142.44- confused and frustrated because that charge put me in the negative and cost me an insufficient funds fee, I tried reaching out to a Microsoft representative. Again, not easy to get a hold of. When I finally get someone to call me back, they are trying to help me over the phone, we do screen share and he can't figure it out. He calls me the next day and tells me that I incorrectly chose 12 licenses, instead of choosing 1 license. Since this was all new to me and nobody was of assistance upon purchasing, I told him that I am a one-person/small business. I only need one license for one employee (me) and for one computer. I don't need 12 licenses. From January 4-January 30, my issue was being passed around. On January 30, I finally get a call stating that in order to fix my situation, they would need to cancel my subscription, they will refund me the two charges and will put me on a trial subscription until I get my money back. It has been well over a month and a half, I have not been refunded as promised. I had to cancel my the trial subscription, so that I wouldn't get charged again. They put me with a new representative who tells me that they have credited me for $135. First of all, I was told I would be refunded, not credited. Secondly, there were TWO transactions of $142.44, so I don't know where the $135 number is from. Thirdly, the representative can only email because he says his time zone is not compatible with mine. I told him I would make myself available to get this situation resolved. Nothing has been resolved and I still haven't gotten my money back or the 1 license.