ComplaintsforMike's Welding Svc
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Complaint Details
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Initial Complaint
05/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Urbana Iron-Works 2/28/23 and the project started 4/6/23. I contacted Mike, the President, on 4/7/23 to discuss our dissatisfaction with the quality of the work. The railings and posts installed were not level or plumb, there were chips/dents, there was quick cement spilled on our concrete, a hole mis drilled, the welds had porosity, and the welds had warping. Mike agreed to remove the railing and start from scratch. On 5/10/23 the day for scheduled re-install I reached out to Mike to ask where they were. He responded that he forgot that they were at another project, and could we reschedule to Friday. On Friday May 12 he e-mailed me stating that the rails didn’t look good and they were starting from scratch again. I replied with “That is very disappointing to hear. We have a few questions: will the stubs be drilled out today? Why was this not addressed before the morning of install.” He told us because the rails were wrapped and he didn’t realize until going to load them on the truck. On 5/20 I asked to terminate our contract for his breach of contract (failure to deliver quality product, not adhering to timeframe, and misrepresentation). He said if we didn’t let him finish he would sue us. I then contacted a lawyer myself. On 5/21 I replied to Mike that we, in good faith, would give him one more opportunity to move the project forward. If there was any issues with the new rails then this would end our project and we expected our deposit back. He agreed and on Monday May 21st my husband drove to their shop to inspect the construction of the rails. Unfortunately, the rails had warping and were not straight/level. I contacted Mike the same day to let him know that per our agreement this ends the project and we expect our deposit back with proof of refund. He reneged and said he never agreed to that. He then again threatened to sue us. We have tried to give him multiple chances to correct this, but now are solely left with holes and damage to our property.Customer response
05/25/2023
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.