ComplaintsforJimmy The Boxer Auto Mall

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I previously had a 2017 Volkswagen Jetta that I was very late on payments with and my finance company was looking for the vehicle. I went to Jimmy Boxer auto Mall to see if they could help me get into a new vehicle and they did. I purchased a 2020 Kia Optima. The nature of my complaint is my Volkswagen Jetta that I had drove onto their lot, I was told at the time of purchasing the new vehicle that they had contacted my finance company and told them where the vehicle was and I could leave the vehicle on their lot because it was going to be picked up the next day. This was back in December. I still have my previous finance company, contacting me looking for the vehicle telling me they have never heard of Jimmy Boxer auto Mall. Out of countless times, I’ve tried reaching out to Jimmy Boxer, starting with the sales person that sold me the new vehicle who told me that they had contacted the finance company. When I finally weeks later, got a hold of the general sales manager. (Will) I was told the vehicle was picked up by a third-party company contracted to get the vehicle. This was towards the end of December. My previous finance company is still contacting me looking for this Volkswagen Jetta that was picked up from Jimmy Boxer Automall according to the general sales manager by a third-party company. Neither the sales manager, or anybody at Jimmy Boxer will return any of my calls or text messages. I was told that they contacted my finance company and my finance company. ******* ******* has never heard of them. Jimmy Boxer auto Mall cannot, and will not provide me with any information on what company picked up that vehicle from their lot and what company they contacted to come get the vehicle. Because, according to my finance company, it was not them. The 2017 Volkswagen Jetta Jimmy Boxer Automall told me to leave on their lot to be picked up by my previous finance company that was looking for it, nowhere to be found and they are screening my phone calls when I call into the receptionist to ask for management. I am trying to figure out from Jimmy Boxer auto Mall who they contacted to get this vehicle so I can locate it and provide my finance company with that information.

  Business response

  02/12/2024

  We appreciate the opportunity to address the concerns raised  regarding the missing vehicle.
  
  First and foremost, we want to express our sincere concern for the situation surrounding Mr. *********' vehicle. We take matters like these seriously and are fully committed to resolving them to the best of our ability.
  
  Upon conducting a thorough investigation into the matter, it has been determined that Mr. *********' vehicle, a 2017 Volkswagen Jetta, was not traded in during any sales transaction at our establishment. As a result, we do not possess the necessary information to further investigate the matter internally.
  
  As clearly stated by the signage prominently displayed on our premises, unauthorized vehicles are subject to towing at the owner's risk and expense. In the absence of the VIN number of the vehicle in question, it is conceivable that it may have been towed in accordance with these guidelines to ********* ******, located at **** Belair Road, with their contact number being ###-###-####. Vehicles towed to this location are available for retrieval 24 hours a day.
  
  Regarding Mr. *********' concerns about the missing vehicle and his finance company's inability to locate it, we wish to clarify that our responsibility was discharged once it was established that the vehicle was not traded in during any sales transaction at our establishment. Consequently, we are not obligated to communicate with Mr. *********' finance company regarding the vehicle's whereabouts.
  
  We strongly advise Mr. ********* to reach out directly to ********* ****** at the provided phone number to inquire about the status and location of his vehicle. ********* ****** will be well-equipped to provide further assistance in locating and retrieving the vehicle, as well as offering any necessary documentation or support for Mr. *********' interactions with his finance company.
  
  We sincerely regret any inconvenience or distress that this situation has caused Mr. *********, and we appreciate his patience and understanding as we work to resolve this matter. Should he have any further questions or concerns, we encourage Mr. ********* to contact us directly, and we will be more than happy to assist him in any way we can.
  

• Initial Complaint

  02/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was a co-signer on a car that my sister purchased and the original price was 24,000 and something but it was things wrong with the car so they told us that they dropped the price till 19,000 and something and she brought her tags and title that day also on top of putting a deposit down and they explain to us that she had bumper to bumper warranty and gap insurance for the car but when I looked at my credit report it’s still showing the original price so when I called to talk to someone that going say that she is being charged for the 19,000 something but with tags and tile and the warranty it brought it back up to the original price, this is not my first time purchasing a car and i never experienced anything like this when they insured her all the warranty and things comes with the car for the 19,000 price something needs to be done to them that almost 5,000 worth of taxes that shouldn’t be there and never was explained to us .

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