Business ProfileforHomeaglow
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaints concerning:
Customer Service - Some consumers alleged an inability to reach the business or receive a response for various issues they had (concerning canceling services/memberships and billing issues). Consumers also allege an overall issue with being able to use the business' website to schedule, cancel, or seeking information for their questions.
Billing/Collection-Consumers have alleged issues with overall billing, being overcharged (even after a voucher was purchased to offset price)
Refund/Exchange-Consumers have alleged issues in receiving refunds where appropriate.
On 05/06/2024, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
As of 05/01/2024, Homeaglow has not responded to this pattern of complaint.
Over the course of the investigation, BBB discovered the following:
BBB made contact with the business to discuss investigation concerns, but the business has yet to respond to complaints and the formal pattern of complaint sent to their organization.
As of 5/6/2024, the business could not be reached again to identify an active complaint handler.
As of 5/6/2024, The business has not provided a formal response or action plan to address the unanswered complaints on file.
At-a-glance
Related Categories
Business Details
- Location of This Business
- Oakland, MD 21550
- BBB File Opened:
- 3/7/2024
- Years in Business:
- 5
- Business Started:
- 3/5/2019
- Business Incorporated:
- 3/5/2019
- Type of Entity:
- Corporation
- Alternate Business Name
- Homeaglow Inc
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.