Business ProfileforAuto Buffy Inc.

I purchased Front and Rear Strut and Coil Spring w/ Shock Absrober + Front and Rear Sway Bar Link Kit - Set of 8 order number:************. I received the parts and noticed I was missing the front struts, driver and passenger side. I call the customer service number and I accidentally entered the wrong extension and immediately routed to a rude customer service agent named “Marc” when I asked if I could be transferred to the correct department for my issue, his response was very rude and unprofessional. He was not interested in attempting to help in any way. I ended up having to dial again into the correct department. I am now being told that an investigation needs to take place to simply ship my missing parts that I paid for. Come to find out this investigation will take 10-14 business days. My vehicle is still in the shop waiting to be fully ready. The communication between the customer service department and myself has been horrific. I do want to thank “Marvin” he has been the only agent I’ve spoken to who is actually willing to help me out. He understands the frustration and customer expectation of receiving what we pay for. Unacceptable turn around time, makes a client feel as if I am lying about not receiving my parts. I should have researched this company prior to ordering my parts as I read these BBB complaints from previous customers, I can say I will won’t be recommending Auto Buffy nor will I be ordering from them again. I need my missing parts ASAP and not after 10-14 business of “investigating” the issue. The case is simple, the shipping associate at the warehouse simply did not ship my entire order. I am expecting a quick resolution to this.