21 Customer Reviews
Review from Robert C
1 star06/17/2024
I placed an order with them on 5/31/2024 with an estimated delivery date of 6/6/2024 and today is 6/17/2024 and the order still hasn’t shipped and no one from customer service will talk to me about my order. They’ve been telling me to message them online and they will respond with an email and have yet to do so after me sending multiple messagesReview from Donnie S
1 star03/08/2024
This company (Autobuffy) sent me the wrong parts and now are playing email games and not answering their phone. Screwed me out of almost $300 dollars and will not give me a return label so I can get a refund on these parts that I didn't order in the first place. If anybody can help I'll be much appreciated thank you.Review from Jon F
1 star02/12/2024
Had an issue were two out of the four parts sent were not factory sealed. Upon inspection of one of the parts it appeared to be used already. I started and email and left a voice mail. No return phone call, but got an email back from “Jane” and let the games begin! I wish I could attach the email thread here. Long in short we went in circles. I just wanted to return the parts that had an issue and get a replacement. That was too hard for “Jane” to understand. I am at a loss here. Terrible customer service and questionable business practices, ********** **********.Review from James E.
1 star01/16/2024
On 1/9/24 I order a set of windshield wiper blades for my Infiniti QX30. I chose Autobuffy based on the expected delivery date (1/11) as I couldn't find the blades near me and I needed them immediately. They didn't arrived on 1/11, nor on 1/12, nor on 1/13. It's now 1/16, they still haven't arrived, and I've received no contact from Autobuffy whatsoever. No update of my order, no new delivery date, nothing. I've tried calling and my calls get routed to a voice mail that disconnects me. I've also send two emails with no response to either. These people are crooks. They've essentially taken my money, have not shipped the merchandise, and won't communicate with me. Fortunately, I made the purchase with my ******** ******* card. I will be calling them this evening, Amex will credit my account immediately, then pursue the matter with the merchant. I advise anyone to stay away from this company as it will rip you off. If I had come here before placing my order, I would have ordered the blades elsewhere. Unfortunately, I didn't come here first and I'm now posting a complaint that sounds infuriately similar to those posted before mine.Review from Nikki J
1 star01/09/2024
O would give 0 stars if possible. Ordered parts. Didn't arrive. Had to chase them down 2 weeks in order for them to just tell me out of stock. But charged me. Waiting on refund. No customer service. Total scam.Review from Nick D
1 star12/26/2023
Ordered some parts and haven’t heard anything about them. Have tried calling and no answer, all my order says is processing. Been saying that for daysReview from Stephanie L
1 star12/15/2023
Amazon has stated that my part is under warranty but Auto Buffy is giving me the run-around and not agreeing to replace my part or give me a refund. I will never purchase another part from them after this fiasco.Review from Jay W
1 star12/10/2023
Please do not buy from this company, you will not receive your product. They don’t answer, emails, calls, return voicemails or even site options aren’t responsive.Review from Dillan L
1 star11/08/2023
SCAMMERS. Not only will they take your money but they'll do anything they can to make it look like their blatant negligence is your fault. If you do order and you actually receive a package the parts will be broken used or the wrong part all together save your money for a company that's actually reputable.Review from Vitaliy K
1 star11/03/2023
Received wrong parts, it's been 5 days after I sent return request still don't receive any answers. 7 days later they send me a address where I should send their product back, by the way I should do it on my own, they don't care that they sent me a wrong product......Also I will say those people completely don't respect their customers. Stay away from them..... They received their product back 4 days ago and no one send me any confirmation about my refund...
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