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ComplaintsforSandy Spring Bank
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On Saturday, April 15, 2023, I was subject to incompetence on the part of two employees of Sandy Spring Bank in Rockville, MD of which Sandy Spring Bank personnel are aware of which provoked the disrespectful, bullying type of talk to me from another customer in the branch as well as other serious problems such as my being forced to commute to where it was I needed to get to by a certain time to take care of other important business late. The $250 cashier's check which took more than 30 minutes to get (from the moment of greeting the representative at the teller to the moment I was handed the check) had words on it misspelled that was brought to the attention of the second representative, the one who came to the window to assist. I also found a spelling error on the check after having left the branch and in my attempts to decide how to handle the issue as I needed to place it in the mail on the same day to pay for an important business related item. It was then in the cafe that the check without an envelope given to me got lost or stolen. From the moment of going into the Sandy Spring Bank in Gaithersburg, MD. in the morning of Tuesday, April 18, 2023 to request a stop payment on the $250 cashier's check and to obtain two other cashier's checks for payment of taxes to the IRS and Maryland State, I have had further serious issues (ones of discrimination or unfair/unjust treatment, failure on the part of the bank or branch to offer extremely important/pertinent information at the time of an important business transaction between myself and the bank, incompetence, lack of transparency, dishonesty, discourtesy, poor customer service, etc.) with Sandy Spring Bank from the level of the Branch Manager at the Gaithersburg location, ***** ******* to that of the Community Banking Executive, ***** **********. These bank associates are fully aware of the serious issues at hand and my promise to pursue the matter with you and others who address complaints.Business response
06/21/2023
At Sandy Spring Bank,we value our customers and the privacy of their information. Research indicates that your concerns have been addressed. We consider this matter resolved, and no further action will be taken. Thank you for bringing your concerns to our attention.Customer response
07/21/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
the matter is not resolved.
Regards,
***********************Initial Complaint
10/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Authorized a $1900.00 external transfer on 10/21. Funds were taken out of the account twice. I was then told it would not be released back to me until 10/26. There is nothing in their terms and conditions stating a duplicate amount will be held on the account. I spoke with supervisor, Amber B******* in the Client Service Center to rectify the issue. I would have NEVER authorized an external transfer if I knew that the original authorized amount would be duplicated. Also, the MAX amount I authorized to go to ANY external account is $2000.00. I believe this is a deceptive practice, to duplicate an additional amount, and it is not stated in their terms and conditions. Thank you.Business response
11/02/2022
As requested, Sandy Spring Bank spoke with **************** and explained the process for external transfers and how they affect the available balance.
As such, this matter is resolved.
Customer response
11/03/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.