Customer ReviewsforSandy Spring Bank

My elderly Mother has a senior bank account at Sandy Spring bank. She deposited a personal check from another bank with the intention of transferring the same amount to her Brokerage account. Waiting 5 days to complete the transfer and finding out that the deposit was on hold Sandy Spring Bank withdrew the money from my mothers brokerage account. It's now 10 days since the deposit was made from a local bank. I sent an e-mail to Sandy Spring Bank and got a response on a Thursday 7 Days after the original deposit date. The response told me to call the branch Manager and they would help. I did. I spoke to the Manager who told me that the hold was put on my Mothers deposit because she maintained a low balance generally. More than a few Thousand $. He also said he would reach out to the bank that the check was written on and that he had contacts. He called me back a minute later and then tried to sell me a CD for my Mother and that the bank just raised rates on CD's When I told him the rates from the brokerage house he said OH, you would be better off there. I never heard back from the Bank Manager after that communication Nothing! The bank has credited 5% of the original check deposited so my Mother cannot do anything with her money. I understand holds on accounts for personal check deposits. My Mother has been a customer of this bank for over a decade. She has never had a overdraft of any issues. It seems as if the bank might be trying to take advantage of Senior Citizens. I am going to call the MD AG's office on tomorrow to file a complaint. I have already sent four messages to the customer assistance line. 10 Days is excessive for a hold on a local bank check.