Business ProfileforGold's Gym

Very confusing communication from Gold's Gym in Olney, MD since the beginning of COVID and leading to the present (8/19/22) has led to their charging **** for training services never rendered in May, June, and July 2022. Shortly after March 2020, we followed advice from friends to freeze our accounts - gym for ****, training and gym for ****. We regularly renewed the freeze. At the same time, **** began to say in response to Gold's phone calls that she would NOT be returning to the gym in the future. She has this week learned that she did not say the magic word "cancel" nor was she alerted to the fact that gym and training were 2 different accts. The latest such talk was May 2022. **** was canceled in 2021. **** was eventually canceled from gym in July 2022, but not from training, which we discovered when we received **** bills. We went in person in June, July, and August to discuss. Constant turnover of managers. **** informed by Maria in July that ALL was taken care of. Then a bill for 3 months of training arrive in Aug. We contested **** bill in June and July, but discovered that Gold's contradicted us with **** and got its way. **** now frozen once again. ****'s last day ever for training was 3/20/20 so she is being charged for NON-EXISTENT SERVICES. Ollie D****, the current so-called mgr. said that he would assist abt. 3 days ago, to check back. NOTHING done. Today he told **** he was busy and just go ahead and "do what you have to do." Assist us? Obviously not. Other attempts, as well to deal with this. Email to Anne S***** on 6/15-out for surgery. When **** got call in May 2022, nothing said to her about need to further freeze account(s) in person etc. **** was left with the understanding that she had canceled. Call too late to remedy for either May or June. Never any written notification about new 30-day cancelation rule. Deceptive! July bill appears also to show a July training charge. Total submitted to **** by Gold's appears to be $840.