We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Heritage Body Shop has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Heritage Body Shop

              9428 Reisterstown Rd Owings Mills, MD 21117-4405

            • Heritage Body Shop

              9430 Reisterstown Rd Owings Mills, MD 21117-4405

            Business ProfileHeritage Body Shop

            Auto Body Repair and Painting
            Multi Location Business

            Contact Information

            9428 Reisterstown Rd

            Owings Mills, MD 21117-4405

            Get Directions
            Visit Website

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 43

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers automobile sales & service.

            Business Details

            This is a multi-location business.

            Find a Location

            Heritage Body Shop has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Heritage Body Shop

                9428 Reisterstown Rd Owings Mills, MD 21117-4405

              • Heritage Body Shop

                9430 Reisterstown Rd Owings Mills, MD 21117-4405

              Location of This Business
              9428 Reisterstown Rd, Owings Mills, MD 21117-4405
              BBB File Opened:
              7/2/2001
              Years in Business:
              43
              Business Started:
              1/1/1981
              Type of Entity:
              Corporation
              Alternate Business Name
              • Heritage Chevrolet-Buick, Inc.
              Contact Information

              Principal

              • Constantine Spivak, Division President

              Customer Contact

              • Mr. Robert Yospa, General Manager
              • Scott Fader
              • Constantine Spivak, Division President
              • Caitlin Snyder, Corporate Counsel
              Additional Contact Information

              Fax Numbers

              • (410) 356-1788
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Choosing a mechanic for auto repair and service

              Customer Complaints

              0 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Karen C

              06/03/2024

              Horrible customer service, service quality, and communication. They had my car for a month for a 10 day estimate. Didn't update me so I had to keep calling. Each time they kept saying "tomorrow" or "next week." I had to take it back twice because the windshield and the cowling around it were installed incorrectly. It looked like a kid put my car back together. They also chipped my paint. Now, a few months later, the same cowling is popping off of the windshield again. This is a 2023 car that should NOT be having all these issues.

              Heritage Body Shop Response

              06/06/2024

              Dear Mrs. *******, we are sorry to hear about your bad experience. We always strive to give our customers the best experience possible. Unfortunately when dealing with insurance companies and vendors we don’t have full control. We can control our interaction with our customers and we can always do better with that. I understand multiple managers have reached out to help you with your current issue with the cowl on your Subaru. We have verified with Subaru that this is an ongoing issue with your model and can be replaced under your warranty with them. If you would like assistance with this process please feel free to reach out to us and we’d be more than happy to help. If you would like to speak to me personally, contact me at ###-###-####. My name is Jesse ****

              Local BBB

              BBB of Greater Maryland

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.