Business ProfileforGiggles Early Learning Center

My son was attending Giggles Early Learning Center. I submitted his two week required notice on December 16, 2021 stating Mason would no longer be attending the facility after December 31, 2021. On Monday, December 27, 2021 Morgan, an employee of the facility, called me and said there was a Covid outbreak in the infant room and not to bring Mason back that week since they did not know what what the health department was going to do regarding closing them down or not and that we would receive a refund for the week ($325.00 weekly rate) Per their policy the deposit, which goes toward the last week of care at the facility would be refunded to me. After numerous requests on how to get my refund, finally after 2 weeks i was told it was ready to be picked up and once i went there on January 7, 2022 the check was in the amount of $130.00. Karen G., the owner, said she did not know why Morgan told me we would receive a refund and that she gave me $130.00 which is the fee she decided to give me not the full $325.00. I would like the balance of $195.00 refunded to me. She also gave me a highlighted copy of their policy stating "no refunds are given due to closings or sickness because they rely on the specified tuition to be paid each week in order to meet their expenses and they cannot make any allowance for days missed in your regular attendance schedule," I am sure this cannot be the case when we were told by Morgan not to bring my son to the facility. I still had to go to work and find daycare for him.