ComplaintsforChesapeake Bay Crab Cakes & More

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On December 12,2023 I ordered Clams Casino from Chesapeake Bay (order#2*********). They arrived on 12.14, in transit for 3 days, arriving with NO dry ice whatsoever. The product was thawed out & the stuffing mushy. I called them next day & was told they'd be fine if the inner box was "cool", which it was somewhat. Being clams though, I know how delicate these are & prone to spoilage. I froze the package & cooked some on the 19th to find the clams shriveled to nothing (were tiny to begin with) & bad to the taste, when I took a cautious nibble. I then called again on the 16th, related the details to a customer care person, who told me I'd hear back from Customer Support by email. I did, indeed. They offered me a 20% discount on a future order, which shocked me. This hardly seemed reasonable considering the lack of ice & spoilage involved. I called again on the 23rd to dispute this & then spoke to another customer care person (Francisca) who told me to expect an email response. Once again I was offered the same thing with the "apology" for my not being satisfied with their product ! An understatement ! I then wrote them an email expressing my dissatisfaction with their offer on the 24th. I don't expect to get resolution through them, so I'm choosing to appeal to you in this, This company seems unwilling to stand behind their (expensive) products, won't accept responsibility & offer a good customer (ordered several other items this holiday) a decent compensation. Very bad business decision, as they've lost mine. Thanks so much.

• Initial Complaint

  11/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase soft shell crabs from them. The crabs were spoiled. They had a strong fishy smell. The taste was sour. I had to spit it out. I want a complete refund. As I will not ordering from this company ever. A few,weeks ago I ordered crabs from Makensie their other business. They were fine. However these are a health hazard

  Business response

  01/16/2023

  Business Response /* (1000, 14, 2022/12/23) */ Customer notified Chesapeake Bay Crab Cakes & More on 11/22/22 that he didn't enjoy the crabs. He stated they were spoiled. Immediately, he was offered a discount off. He requested a refund. on 12/4/22, we refunded the customer. No further action was required.

• Initial Complaint

  04/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unresolved

  More info

  I have contacted Chesapeake Bay 6 times to have me removed from their mailing list for catalogs as my address was added to their mailing list as my brother (Fritz ******) was on their mailing list and he passed away after a battle with cancer a little over 2 years ago. I am the executor on his estate and his mail was being forwarded to my home address so I have been receiving mail addressed to my brother from various places. It makes me think about the suffering that my brother experienced from his cancer when i receive mail addressed to him and i expressed that sentiment to Chesapeake Bay and for the first 4 attempts they indicated that they would process the removal from the mailing list but on the 5th and 6th attempts they did not even have the common courtesy to respond to me. On my 6th attempt I indicated that if they did not respond to remove me that i would consider other options like the BBB so here I am. I have had numerous other catalogs that honored my initial request and have no idea why the Chesapeake Bay personnel have no regard to treat people with common decency.

  Business response

  05/23/2022

  Business Response /* (1000, 5, 2022/04/29) */ The ****** file was marked due not mail and do not email back in June 2020. However, if the claimant is still receiving catalogs of our products, it must be due to mailouts from catalog mailing warehouses. We have no control over mail order catalog warehouses and customers must contact those companies to request to be removed from their mailings. The information we have for this is *****************. We are so sorry that this issue has not been resolved for the estate rep. Consumer Response /* (3000, 7, 2022/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a response from the Company after I submitted the BBB claim that indicated that they removed me from their mailings in May of 2021 and now they are saying I was removed in June of 2020 which seems like their records are not consistent. Either way I am still receiving multiple catalogs from them each year and these are multi pages (I would guess in the 25 to 30 pages). Their response indicates that they have no control over mail order catalogs warehouses which does not make any logical sense to me as Chesapeake Bay is the one that is paying to have the multi page frequently mailed fancy color catalogs printed and I would assume that they are providing the catalogs to the mail order catalog warehouses. Why would a business supply expensive catalogs to an outside organization and have no control and presumably no idea where the catalogs are being sent and whether there is any benefit that is being gained? This just does not make any sense as they should be able to stop having their catalogs sent to me regardless of whether the catalogs are being sent directly by Chesapeake Bay or by some outside organization that they utilize to handle the mailings. I also went on the link they provided (*****************) and there is no listing noted for Chesapeake Bay to choose so that information is not of any assistance. In addition, I would think that I am not the first person to make such a request and I was able to have numerous (about 10 or so) other catalogs that were also being mailed to my home addressed to my late brother stopped mostly with merely one request. No other catalog provider had any issues with any mail order catalog warehouse issue or any other reason why they could not easily remove me from their catalogs. In addition to the personal aspect that these catalogs being addressed to my late brother is causing these catalogs are a terrible waste of our environment as I immediately place them in the recycling papers as I have never purchased anything from this catalog and will never. This is also a waste of Chesapeake Bay's resources as they presumably are paying money for the catalog printing and mailing and will receive zero benefit. In summary hopefully Chesapeake Bay can figure out how to have us removed from the mailing list for all outside parties that they utilize related to catalog mailings.

• Initial Complaint

  10/01/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I received a birthday gift from my brother and sister-in-law from Chesapeake Bay (A-198) processed on 9/20/2021. The box of mac & cheese in the order was broken and Chesapeake Bay agreed to refund my sister-in-law for it. In the same order, the box of crabcakes had a paper seal on it that had been sliced open. When I contacted Chesapeake Bay asking for new unopened crabcakes, their response was that the paper seal was broken as a result of rough handling in transit and was safe to eat. I don't feel comfortable consuming anything with a broken seal. At this point I would like for Chesapeake Bay to refund my sister-in-law's credit card for the crabcakes as well.

  Business response

  02/03/2022

  Business Response /* (1000, 13, 2021/11/13) */ Hello, the purchasing customer, ****** **** based on the address and email provided does not have an order for mac & cheese and crabcakes from September 2021. If there is an order number or if the customer would like to speak with me regarding this issue ( I can collect more information), I would be more than happy to continue the review. As of now, we cannot locate the order based on the complaint. Consumer Response /* (3000, 15, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The complaint clearly states that the order was a gift. But nevertheless here is the information that she says she needs: Case **** - Order #IFXXXXXX Business Response /* (4000, 19, 2021/11/27) */ Hi, We requested images of the crab cakes and was told the box was not opened and inspected. The customer did say she was uncomfortable with the way the package appeared at delivery. We did advise the crabcakes should be fine. If there are images, Please have the customer submit them. Consumer Response /* (4200, 21, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I clearly communicated with the company that the package had been tampered with and I sent photos showing that. Fortunately I still have the packaging and I will attach the photos clearly showing the package of crabcakes was not intact when I received it.

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