2 Customer Reviews
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Review from Lisa G
5 stars09/20/2023
I hired Mercury home remodeling to repair my ceiling that was damaged due to water damage. They were prompt with their estimate and were able to put me on their schedule right away. Their entire team was so pleasant and easy to deal with. They made payment convenient with several options. My repairs were scheduled on a weekend, they started early and was able to complete the project by Sunday afternoon. The post repairs clean up was done in a timely manner with little to re-clean after the project was complete. I would highly recommend Mercury Home Remodeling. L.G.
Mercury Home Remodeling, LLC Response
09/26/2023
Lisa,
We are delighted to hear that you had a positive experience with our performance for your insurance restoration project. We appreciate your kind words about our work and workmen and are proud of our efforts for our prompt service, our team's pleasant demeanor and of course the the cleanup. Our commitment to timely completion thorough clean-up is something we take seriously and are glad that you appreciate our efforts. Thank you for your recommendation, and if you have any future needs, please don't hesitate to reach out.
It was my pleasure work for you.
Thanks again,
Roger
Review from R. T.
1 star08/12/2023
B**** & Mercury home Remodeling scammed me & with my ******** home owners policy & adjuster ******. The installed a tub improperly in 2021. Today , Saturday, August 12, 2023 , my bathtub has been leaking and is slanted so bad that the curtain rod fell on my neck and I hit my face on the shower wall , sprained my ankles, etc. Mr. B**** got paid about $6, ooo and he will not warrant his work , pay my medical bills, not refund my money to get my bathroom and damaged ceiling done correctly.Mercury Home Remodeling, LLC Response
08/18/2023
Dear Ms. T*****,
Thank you for sharing your concerns. We regret any inconvenience you've experienced. Please know that we value your feedback and take it seriously. If you have any further questions or require assistance in the future, please don't hesitate to contact us. Your satisfaction is important to us.
However, We completed your project 3 years ago. At that time, you signed a Completion and Satisfaction Certificate. Whenever you called after that, we promptly took care of any punch list items that came up, even beyond the 1-year warranty period.
I deeply regret that you are not satisfied.Roger B****
Customer Review Rating
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