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Friedman, Framme & Thrush, P.A. has locations, listed below.

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    ComplaintsforFriedman, Framme & Thrush, P.A.

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I want to know why I paid for the last 20 years to be a member of ***** ****** and just found out you didn't keep a copy of my will that YOU prepared foe me because your organization decided they were taking up too much space in your files.

      Business response

      08/09/2024

      A year ago, in August 2023, this *********** member, Ms. ******, requested a copy of the un-signed will we drafted for her in 2009.  At that time, we were able to find it, and offered to mail it to her once she confirmed her address.  But then she just said she wanted to redo her will anyway, so we emailed her a new will questionnaire.  She did not respond until yesterday, 8/8/2024, when she asked for her old draft will again.  Our Maryland will attorney spoke with her, believing that we didn’t have access to the 2009 draft will anymore because, as of this year 2024, the firm no longer had the old document storage system.  However, she didn’t realize that we had already uploaded it to our current document storage system last year.  Once we realized this, we mailed it to the member, along with a cover letter, this afternoon 8/9/2024.
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      My wife Sande was hit by a runway fork lift on a Baltimore county road. After therapy and more we were told that settlement would occur by Christmas, 2023. Additionally, we were very disappointed with the settlement amount. We actually went to another attorney to take the case. However, our attorney sent in the paperwork and it was a done deal. Payment Christmas never happened. Been pushed off to Larkin a legal assistant who says this situation never happens. Jordan our attorney charges legal fees and we deal with an assistant. Jordan does not return calls. Very upsetting as we are in our 70’s and feel as if we are being neglected.**********************************************************

      Business response

      06/04/2024

      First, we are extremely limited in the information we are permitted to share with the BBB due to the attorney-client privilege.  However, I can say that this situation is active and moving toward contested litigation.  The issue is with the insurance adjuster who is handling a certain portion of insurance which we believe applies to this case.  However, the adjuster is giving us a hard time and acting in a manner that we believe to be in bad faith.  The client's frustration is understandable as we are also frustrated with the behavior of the adjuster and we are prepared to take the appropriate action against the insurer, with the client's permission.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Hello. I've been reaching out to this company for several weeks in hopes of resolving an issue regarding monthly charges. I was not aware of a price increase and can not find anything notifying me of a price increase. I've been charged the higher rate for at least 2 months prior to my knowledge that the price increased. I would like to receive a refund for those months then decide whether I would like to continue service at the higher rate.

      Business response

      05/23/2024

      It is hard to tell exactly what service this person is complaining about because she is not specific in her complaint, but it seems that she is complaining about the monthly charge of her *********** membership.  If that is, in fact, the case, then her issue is misdirected toward us.  Our firm does not assess the charges, control the charges, collect the charges or have anything whatsoever to do with the charges for *********** membership.  We are simply the 3rd party servicer of the benefits of the membership. Any questions related to the charges for her membership should be directed to the *********** corporate office.  Please let me know if you need anything further from us. 
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I just had a call with an attorney Ryan H****** about a trademark application that got rejected. The attorney gave me poor legal advice in an attempt to rush his obligation to assist me. Ryan stated that he agreed with the rejection . When I asked what adjustments I could make to get it approved via the appeal process, he suggested I not move forward with the trademark. I even asked for examples so I could get some type of insight how I could go about making adjustments for an appeal. He said he couldn't give hypotheticals. Then I asked using an example with an existing company to get insight. He said that example wouldn't work. I was playing "cat and mouse" for insight during a legal consultation. I finally asked at one point about his background and why he didn't suggest a referal with a specialist (trademark) instead of suggesting I not move forward at all. He said state law doesn't allow them to state specializations instead of answering the question. More misinformation. I finally asked for the managing attorney's information and Ryan said with a shakey voice "are you going to file a complaint?" He then proceeded to quickly back peddle stating he never suggested I not move forward w the appeal or trademark, started playing technicalities with words, said he'd pass it on to someone else, and continued to try and end the call. This was all in about 10 mins. Half in which I spent trying to get insight. He said Rebecca C***** was his managing attornery. I found that Jason S****** is also over the ***** ****** Department of this law office as well. This was unacceptable and it was clear Ryan lack of competence and care for the matter resulted in a premature and negligent suggestion. The first time he called he said my paperwork wasn't included and rescheduled. He didn't even use that call to get insight into the matter. So this was a call back. Both times he rushed the call. Now I'm wasting more time on a time sensitive matter that could have been dealt with efficiently had the lawyer been competent and professional. Not to mention, I'm paying 100% of a monthly membership fee for 25% customer service from this firm that is touch and go. The quality of service varies greatly depending on the assigned attorney. I'm asking for assistance in addressing this matter due to concerns that I recieved negligent and legally inaccurate information that could impact me and my company in adverse ways. Other customers have also complained about their experiences with this company as well. I am concerned without assistance I will continue to receive poor service on such a serious matter.

      Business response

      02/01/2024

      Due to ethical rules surrounding attorney-client privilege, I am not permitted to discuss any details of this interaction with this consumer.  However, our firm will reach out to the consumer to offer additional services and assistance as needed.
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      worst customer service disablied mean cancelled AGAIN called again customer asked forr manaager about bad supporrt and long list ADA violations extremely long time no help like over hr was told no one avaible - requirred call back, asked for manager a person handle th ADA and HUD thing aagain asked mnager for help was refused name or the name person was calling us back got called back was a manager not ADA experenced got hung up on when tried explain- was hung up on I called and again askked helpand people was no help frree supena rtefuseed help

      Business response

      05/03/2023

      Mr. **** is a former member of *********** which is a group legal service plan.  Due to attorney-client privilege I am unable to disclose or discuss the details of his legal matters, but I can say that Mr. **** exhibited behavior which made it no longer feasible for our office to assist him in accordance with the terms of his membership contract, which behavior included threats and verbal abusiveness.  In further accordance with the terms of his membership contract, *********** canceled his membership.  
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I was asigned to a lawyer on legal shield name nick M**** he told me i have to pay 1,000 for a lawyer there which i told him i couldn't afford he told me i should go some place else to get help for a lawyer this is very bad service i was told by legal shield that if i had 29 a month i be able to get a divorce lawyer to help me out with papper work and my divorce in court i got no help at all this service i got from nick Murray was horrible he was unprofessional and rude to me im on disability ssi i need a lawyer because i cant understand things like normal people can i need a lawyer to represent me or ill be closeing out my account no one deserves to be treated like this im on ssi i cant afford a lawyer thats not even right Today June 8th 2022 at 230pm

      Business response

      06/13/2022

      Business Response /* (1000, 5, 2022/06/09) */ This consumer is a member of ***********, which is a group legal service plan. Her membership contract provides that she is entitled to certain legal services only if that specific matter is uncontested. In order to be deemed uncontested, there must be a fully executed Agreement which addresses all issues between the parties. This member does not have the required agreement. In addition, according to the contract, the member must be a member for at least 90 days before that benefit applies. The membership commenced on June 6, 2022, so that 90 day period has not transpired at this point. The contract further provides that if those benefits do not apply, the member may receive services at a 25% discount. That was offered to her, and she declined. This member received all benefits to which she was entitled under her contract. Consumer Response /* (3000, 7, 2022/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can't afford a lawyer I'm on disability and I'm on low income I was told by legal shield I be able to get a divorce lawyer 29 a month I need a lawyer to get my divorce done I have two kids involved I signed up for legal shield to get a lawyer because I can't afford one this isn't right considering I'm disabled and mentally challenged
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      I have been calling to speak with a lawyer for 2 weeks for a traffic case. The response has been a scheduled time to call where I was not able to reach an attorney. The other response is "We're so sorry to have missed you!" Even though they NEVER called. My dad also called they told him it was referred to a different lawyer and that lawyer would call him in 4 hours. He never received a call but I received a text message saying that a lawyer tried to reach me but did not reach me. This too is also a lie.

      Business response

      05/12/2022

      Business Response /* (1000, 5, 2022/05/06) */ We have had difficulty reaching this consumer by phone (there has been a considerable amount phone tag), and we will continue to reach out until we do.
    • Complaint Type:
      Customer Service Issues
      Status:
      Answered
      We work with this firm through ************. One attorney there wrote letters and gave legal advice about our tenants in Baltimore City. The attorney wrote a 30 days notice to vacate on 5/15/21 to the tenants and on 7/1/21, I filed a tenant holding over in District Court. Court date was for 10/13/21. A week before the hearing, I find out that 1. I could not represent myself because I filed as an LLC, 2. My case would be thrown out because I didn't give 60 days notice as required. 3. I could have filed a failure to pay rent but didn't because the attorney told me it wasn't called rent but damages. If the attorney wrote a 60 days notice to vacate, I may have had a court date in mid-November and tenants would've vacated by 12/21. Now, I have to spend money to hire an attorney to fix the problem and re-file a new holding over case. Money lost is approximately $950 (new attorney)+$5200 (lost rent)=$6,150+. The firm's resolution was for us to pay $600 on their attorney to solve the problem.

      Business response

      10/28/2021

      Business Response /* (1000, 5, 2021/10/26) */ This matter is subject to attorney-client privilege and/or attorney work product and as such I am limited in what I am permitted to discuss. However, when Ms. *** presented her complaint to us, that complaint was elevated to the highest levels of management. Based upon our analysis, some of the delays and issues in Ms. ***'s case were caused by her own doing. However, in an attempt to give Ms. *** a good customer experience, the firm offered to handle the matter for Ms. *** at a steeply discounted price of 50%. She declined that offer, choosing instead to handle the matter with another attorney. With the matter now being outside of our firm, there is not much else we can do for her. Consumer Response /* (3000, 7, 2021/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I acted on the advice of the firm's attorney the entire time and later the referral attorney assigned to me who told me to dismiss the case and start over with a new case. We chose to go with an attorney who is experienced with the City of Baltimore and who presents herself in front of judges in Baltimore on a regular basis to increase our success rate. The response given to us is a poor response to malpractice. I do not think the law firm understands the extent of financial loss this has created us. We consulted with the firm's attorney at every step in the process and was assured that we were doing all of the right things.

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