Business ProfileforBMW of Owings Mills

I recently had an awful experience with the service department. Now in full disclosure, I had the the roof of my 2019 BMW X-5 professionally wrapped in black vinyl wrap. It's a beautiful truck, all white truck with the black vinyl top. My top has been wrapped for the past 4 years without any issues. I recently needed an oil change for my X5. I took my truck in for service in March 2024. Upon completing the brake job, the "service adviser" Mark sent my X5 over to carwash that is located on the property of BMW of Owings Mills. The dealership has the automatic carwash with the large heavy brushes/rubber flaps that literally put a beating on the surface of your vehicle. Never could understand why a luxury vehicle dealership would even use something like that on such expensive cars. Nevertheless, my vehicle was damaged while being sent through the wash. The damage was to the shark fin antenna cap. It was knocked off while being sent through the rollers in the car wash. The way that I found out was Mark, the "client adviser" sent me a text message which indicated that my antenna cap had come off and that he had the antenna cap at his desk. Although, he indicated that the damaged did occur while in their possession and on the property of the dealership. At not one time did the client advisor offer to repair the damage. Over $2600.00 of damage resulted. BMW of Owing Mills is now trying to make me pay that amount for the damage that they did to my vehicle. I have been working with the Service Manager, without any full and complete resolution. The best that she was able to offer was me (the little guy) splitting the ($2600.00) cost with a multi-billion dollar company for the damage that they did to my vehicle. I had always been a very loyal and long time customer. I will never go back there for service, nor will I buy another vehicle from them. I have owned 7 BMWs in my life time.