Customer ReviewsforLen Stoler Inc.

I purchased a brand new 2024 Hyundai Santa Fe on May 23. Arriving at the dealership around 10:30am. While there, our sales rep was going between my family and another customer. Causing us not to leave until 2:55PM. Buying a car should not have take this long. The next morning, May 24, I contacted the dealership about the breaks feeling soft while riding home and ended up opening a claim through Hyundai. That afternoon Friday May 24, I decided to wash the car and take off the front license plate (not required in my state). Upon removal I noticed an excessive amount of holes in the front bumper and paint peeling on our brand new car. I reached out to the sales rep who acknowledged the incorrect install by their service department. I requested an exchange through their 3 day shopper assurance multiple times and was told, no need to return it, that they will get it resolved for me. I was flat out ignored when I told them I wanted to complete an exchange. After little communication and ignoring multiple requests to exchange the new car due to damage from an incorrect install and breaks feeling soft, the sales rep continued to reassure that they would get this resolved. I continued to call Hyundai claim to update them and continued to reach out to Len Stoler. After much delay and many excuses on Len Stoler's side, May 29, I was told NOTHING would be done. We met all specifications to return the vehicle but was lied to. Len Stoler markets the 3 day exchange directly on their website and did NOTHING to resolve an issue they caused. Dealership is at fault by causing excessive damage to my new car and have offered zero solutions. Process has been miserable, unprofessional on Len Stoler side, and embarrassing for Hyundai. I am happy to answer questions and respond to all comments from the dealership.

Took my car into this facility for service the first week of January 2024 b/c my car had been leaking oil. I was told by the associate that I did not have a warranty on the car. I double-checked to see if I had a warranty on my car and it turned out that my car was still under warranty. Went back to Hyundai to let them know that my car was under warranty, and they took the phone number of the warranty company. The diagnostic was done, and I was told that the cost of repairs would be over $4400 and that my warranty would not cover the cost of the repairs. They suggested that I contact my car insurance to file a claim so that the cost for the repairs would be covered. I contacted the warranty company, and they said that Hyundai never filed a claim and based on the description of the problem the warranty company should be able to repair the car. I also contacted Hyundai's Warranty Complaint line to ensure that this matter would be addressed in the proper manner. Went back to Hyundai and spoke to the service manager and during that visit the service manager filed the claim. After he filed the claim, the manager said that he had doubts that the warranty company would cover the repair and that I should contact my car insurance while waiting for the warranty company to do their assessment. The warranty company ended up covering all the repairs, which ended up costing half of the $4400 that they tried to get me to pay out of pocket. Fortunately, the Warranty Complaint line also followed up with me immediately to address the issue and they also ensured that the matter was being handled properly. I would not recommend purchasing or having your car serviced at Len Stoler Hyundai. Please be mindful and very cautious.

I had a service appointment schedule for 3 PM 1/16/24 at Len Stoler Hyundai. I called and was given the option to come in at 1:30 PM. I get there at 1:20 p.m. and was told by Kelly that there was no one to service my vehicle everyone came in and left. I rescheduled my service for 2 days later. I received a call thirty minutes after my service appointment was supposed to start to ask whether or not I was still coming in for service. The day of service I asked to speak to the service manager Scott ***** who proceeded to tell me that "It was a snow day, What do you want me to do!" I asked him to comp my oil change and he told me "Oh no, we don't do that!" He was very condescending and offered no solution to the lack of customer service or waste of my time. Needless to say I am VERY DISAPPOINTED and will not be giving my business to them anymore.

October 2022 was told I need to report my valve cover gasket and spark plugs to enter an in oil consumption test. I was told I could have it completed outside of them just needed them to confirm the repair was made to start. They confirmed and began the consumption reporting. Every 1000 miles I was short the same amount of oil nearly 3 qts for consistently over a year. Now October 2023 they say I need to get the same valve cover fixed again in order to enter in the consumption report. What have I been doing the last year. Went for an oil change they added no oil in my car. I has zero oil from the dealership to the beltway. Never had my car empty all oil in that short amount of time. I talked with ******* ** ******* and they stated Len Stoler never submitted my records. I had been trying to talk to the service manager for weeks. He finally calls today and was very aggressive and unprofessional. He practically yelled at me for the 8 minutes we are on the phone. Any question I had to challenge him which were fair and reasonable made him yell more. He even welcomed me to go else where to have my car serviced and not return to his location! Process was never followed and now he wasn’t me to pay $700 to have a repair made. Start consumption report again. $850 to have an engine cleaned. Go into consumption reporting again. Possible pay for another cleaning of $850 and then they’ll send it for consideration to ******* ** *******! Why was the last year of my time. This dealership did not do their proper due diligence to ensure the customer care was being met adequately. The management lacks professionalism and understanding. The service manager is not willing to here any customer complaints that do not coincide with his recommendation despite the facts that are being presented to him. He’s not knowledgeable on the topics. He still could not define what excessive meant. I strongly believe he was attempting to get over on me because I am a woman! Discriminatory at best.

Hyundai Corporate in December of 2022 issued a warranty extension for the white paint on a number of models, including the 2017 Hyundai Elantra. In the spring of 2023 I received mail that made me aware of this warranty extension. In March 2023, I took my vehicle to the Len Stoler Hyundai in Owings Mills to show them the chipping/peeling paint on the hood and roof of my vehicle. In May 2023, I finally received a call that they would do the repair at no cost to me. I attempted to take the vehicle in, but they informed me that they would not be able to provide a courtesy car while my car was being fixed. Unwilling to pay hundreds for a rental car for an unknown length of time I opted to wait until summer vacation to drop my car off. On July 18th 2023, I dropped my car off for repair and was told by the service advisor (named Carter) that it usually takes about "a week and a half". On August 1st, I had not heard an update from the service advisor. I called multiple different phone numbers and was being constantly being redirected to different people before I could receive an update about my vehicle. Eventually, I am notified that the vehicle has still not been interacted with at all because they were waiting for additional funding. I eventually get in contact with a woman named Carla (I believe) that communicated they would try to "push the car" so it could be ready by Wednesday August 9th. At this point, this service is completely unacceptable. This operation demonstrated no sense of urgency even after leaving my car unattended for two weeks. Additionally, the lack of transparency and the constant need for me (the consumer) to reach out for updates on my vehicle. This is all on top of this company seemingly refusing to provide courtesy cars for their customers. If I had a loaner vehicle this whole process would be significantly less stressful.

This service department SUCKS Do not use them until they hire ppl that know how to communicate with customers and among themselves . A visit to complain in person to the service manager is coming.

Len- **** Stoler Hyundai is not a good place to buy a car or have your car serviced. Customer service people are lazy unprofessional and they don’t answer the phone. My car sat for 3 & 1/2 days with no work done to it. I had to keep calling all week to find out what was going on with the work. Finally yesterday June 9th I called on my lunch break I talked to 2 different customer service people nobody has a clue about anything. When I finally reached a service person I was told I need a transmission and I felt like it shouldn’t have taken Tuesday to Thursday to figure out what was with my vehicle. Now I have to go to another Hyundai dealership to get some work done before my Power Train Warred runs out. Unprofessional, Lazy, Ghetto, Just don’t care , People just showing because they have bills and they probably can’t go nowhere else in town and be lazy.

This was the worst experience of my life. They sold me a 2023 Hyundai Elantra (brand new 10 miles) and it has electrical issues. After months of calling and texting the dealer, even showing up to get the car looked at NOTHING WAS DONE. I was told they can not fix things they can not see (the electrical lights came on and off every few weeks and I kept record of each time, photos and videos). The service manager admitted that the salesperson should have never sold me a car that has records of having electrical malfunctions since the day it was delivered to the dealership. I was even provided with the documents that dated back almost a month prior to me purchasing the vehicle. T. Nash told me I was making assumptions when I said its not fair that he was going to run my credit and add the value of the current car to a new car even after I told him his service department gave me the proof that they sold me a car that was faulty. I have been going through emotional distress for months and my life has been in danger as well as the car brakes on its own auto holding, also my windshield wipers have stopped working in the rain after leaving the dealership. They told me to just go home because they are sure I won't turn back around. I could go on for days with examples and I wish I could upload photos.

This business deserves a rating far lower than a zero because their business practices are a scam. My wife bought a 2023 Hyundai Tucson from the company and a few days later she got slightly hit on the side by an old lady driver. We took photographs of the damage and then sent it to the insurance company who assessed it and decided the cost of repairing the vehicle was in the neighborhood of $2000.We took the cars to the body shop of the same company on the 25th and asked them to give us an estimate of the cost to repair the car. They said they would do so and give us the cost which we planned to submit to the insurance company. They did not do anything to the car till the 2nd of May and each time we called them to ask about the delay, they kept transferring us to a voicemail. The car is fitted with a device that monitors activities on the car and that is how we knew they did not do anything to the car till May 2nd.The adjuster from the insurance company was now given a bill of $12000 which they refuse to pay because, when he went onsite to do a physical inspection, it was obvious the damage to the car was not worth anything close to the amount being charged by Lens Stoler. The Insurance company advised that we remove our vehicle from them and transfer to one of their reputable companies. The Lens Stoler people now insisted that we had to pay $2100 to them for keeping the car in storage. This was their original plan because they knew already that the quote they were giving the insurance company would be rejected and they kept the car in their possession for as long as they did so they can charge a dodgy "storage fee". I am refusing to pay this money because they have done no work on my car and they deliberately kept it in their possession just to charge this so called storage fee and another fee for "dismantling" the car. I need the whole country to be aware and also insurance companies that this business is very dirty and cannot be trusted. They still have my car.

The dealership in Owings Mills , Md. Is terrible don’t take your car there, you’ve been warned.