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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
In late 2017, I contacted Brody Brothers for pest control services. The cost was $120 every three months. The company bills quarterly, as well as 3 months in advance, and a regular inspection is done each quarter. They did an initial inspection of the property in December of 2017, and provided me a report. The next inspection wasn't done until March 2018, at the END of the billing period. I continued the service for one more billing period, with no resolution to the issue. The next quarterly inspection wasn't done until mid-June 2018. There were also one or two additional visits DURING that six month period which were included in my contract. But the pest problem still persisted, so I cancelled my service in June. Despite cancelling the service, I continued to receive statements. I contacted the company by phone, and did not receive any more notices after September 2018. Fast forward to April 2022, and I suddenly begin receiving bills from the company again for services from almost 4 years earlier! I called the company and was told they would look into it. Since then, I have been receiving invoices almost weekly, both by mail and by email. I'm not sure if this is poor bookkeeping, or deliberate fraud, but I refuse to pay for services I never received 4 years ago. (Please see the attached statement from Brody Brothers. Invoice #******)
Business response
08/23/2022
Business Response /* (1000, 5, 2022/08/11) */ Dear Mr. *******, Thank you for reaching out to us. I apologize for any miscommunication that may have happened in regards to the contract you had with us. As I understand, you wanted to end services with us, I do not see any record of that being communicated to our office. I do see that there was a 1 year agreement for the pest control services. It does appear that the contract was ended prior to the 1 year of service for non payment. The account then went into a collection status and services were terminated at that time. I do understand your frustration in this matter and due to age of this debt, we are going to credit the account to make the balance zero.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.