![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforWPM Real Estate Management
23 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Liam M
1 star07/16/2024
While the places seem good at first they are full of problems that they refuse to fix for months if at all. On move in the washer and dryer were already not working leading them to be replaced with smaller ones, did not have access to any garbage bins for 2-3 months only being told it’s “being worked on”. Half the plugs on the first floor will blow the breaker due to improper wiring and nothing is done to fix it, for the whole year of living there nothing was ever done. Then completely scammed out of damage deposit afterwards, we spent days cleaning and they go through and try and find the smallest specs of dust and anything else they can attempt to milk money from you for. Hired carpet cleaners to clean the place and that still wasn’t enough for them.WPM Real Estate Management Response
07/25/2024
****, we're sorry to hear about your experience and appreciate you bringing these issues to our attention. Your feedback is important, and we take it very seriously. We apologize for the inconvenience caused by the washer and dryer, the garbage bin access, and the electrical problems. These are not the standards we aim to uphold. Regarding the damage deposit, we strive to be fair and transparent in our assessments, and we're sorry to hear you feel this wasn't the case. Based on the name provided in your complaint, we are unable to locate your former account but would welcome the opportunity to work with you further to rectify any issues you've experienced. Please contact our office at [email protected] at your earliest convenience so we can discuss this further. Thank you.Review from Jordan A
5 stars10/23/2022
I love living here! Eileen and Stephanie are great with all questions and concerns. The leasing office holds events all throughout the year really making the residents feel appreciated. Donnie and Nic are great too and maintenance requests are responded to in a quick manner! Not to mention, the grounds are kept impeccable. I would recommend Greenbriar Estates to anyone!Review from Kathy S
5 stars10/23/2022
Greenbriar Estates
I feel inclined to say to you how wonderful all four of you are and we consider it a true blessing to have had the opportunity to share a year with you. We will miss all of you so very much as we feel like each of you have become part of our family. We appreciate all of the hard work you all do and the dedication you, Eileen, Nic and Don have for this community and its residents. You all do an amazing job and are a great team! WPM Real Estate Management is extremely lucky to have each of you as you are all such great assets to this company. May God bless each of you. Thank you from the bottom of our hearts. Gerald, Kathy and TabithaReview from Stephanie S
5 stars04/21/2022
****************** is a wonderful place to live. The property is clean and the staff is friendly and will go out of the way to help you. The property manager Nikki is great!Review from Robert M
1 star04/07/2022
After my ****** review was removed, I want to ensure people understand my experience with *************** (WPM Real Estate Group) so hopefully it can provide leverage on *************** to take better care of units, and offer tenants lower rates as *************** is NOT worth their asking price for the issues it has.
I lived here for a year in a studio. During the winter, my heater consistently had issues and failed regularly with the apartment getting down to 54F. The underlying issue was never resolved, and every month when it would fail a new maintenance guy would come, replace the filter and go "looks like they forgot to replace the filter for the year" and do that another 3 times once a month until it was no longer cold outside. The AC also went out a few times, and according to a maintenance guy it was due to a failure to do regularly scheduled maintenance. My dishwasher also broke on move in and I did not receive a replacement for months. I also had an issue with the water heater and the thin plastic drainage sheet cracking and leaking water onto the floor soaking my carpet and furniture around it and warping the floor.
The place was expensive, had a lot of issues, including people thinking my place was an entrance since it was on the side so Amazon would leave residents packages at my door, and random ******* workers would open my door when it was unlocked and even after realizing it was a unit, ask to walk through my apartment to get inside the building to deliver food. The food delivery issue was a pretty constant problem with people pulling on the door about every week. It was just a mess, and they asked for a 3% rent increase two months before I moved out. I was happy to get out of my lease. Also, be aware, the lease has a clause for 2 months owed rent if you cancel early, so I ended up paying on two places for a little over a month.
The location is nice, people are friendly, but it's very expensive and I had a ton of issues while living here.Review from David A
5 stars03/29/2022
What a wonderful experience it has been renting here! Our leasing agent, Miranda, has been, and continues to be, extremely helpful, patient, knowledgeable and kind! Our apartment was clean and move in ready. Can't say enough how pleased we are moving here!Review from Blaire J
5 stars03/07/2022
I have been living here for about 2 weeks now and let me tell you, I love this place!! Kirstin was my leasing agent and she was the best! She made the process very easy for me and was very kind, helpful, and responsive. So far I've contacted maintenance a couple times for some minor upkeep, and Kyle and maintenance team have been SO AWESOME. He has come to help every time within 24 hours. Very pleased with this place and looking forward to living here!Review from Sara Z
5 stars02/25/2022
Glenmoor Oaks is a wonderful community and great place to live! Miranda, the property manager, goes out of her way to make sure you are comfortable and have everything you need to make your stay fantastic. She manages a great team in the office which are always standing by to answer anything you may need. Should any maintenance issues arise, it is always tackled immediately as well by our wonderful maintenance manager, Kyle. Miranda ensures you are treated like one of her own family and you can definitely feel the sense of caring that goes into every interaction. Miranda ensures the units are detailed after each resident, including a complete carpet cleaning. Glenmoor Oaks is a fantastic community and you will feel right at home!Review from Anna L
5 stars02/18/2022
The apartment space is beautiful and the staff is always so helpful and kind. I enjoyed my time in Baltimore thanks to 520 Park ApartmentsReview from Shadrian H
5 stars02/15/2022
Oh Wow, I have a lot of great things to say about 501 Luxury Apartments. I been living here thus far since October 2021. I enjoy the property a lot and cleanliness of the building. The Property Manager Star, Assistant Manager Jennifer and Maintenance Team always go above and beyond to make sure we "all" are okay. I enjoy getting Newsletters, Things To Do around Baltimore, and Updates about 501 Apartments. I enjoy living here despite what goes on in the surrounding area has nothing to do with 501 Apartments. It's called "Life skills" you must know how to survive and defend for yourself. If your not to sure about Baltimore City do your research before moving here. It's great place to live with nice and luxurious Studio, 1 to 2 Bedroom apartments. New Security staff is great and they get to work before there shift even start to make sure the Property Assets and Residents are safe. More importantly they make sure we get our packages and mail efficiently. 501 Luxury Apartments also have a Business Center/Lounge you can use to study, conduct meetings and better yet host events! They gym is small but enough space to work out and enjoy yourself. Parking/ Garage is safe and secured. FYI: As Residents it's our job to walk our guest in and out the building. It's our job to make sure we do not allow other cars or people to walk through our Garages if they do not have a key fob. It's our job as Residents to make sure we keep each other safe and all doors secured and lock regardless. Over all, I enjoy living here the Customer Service is beyond Satisfactory! If I could I would give the Property 10 STARS â
Customer Review Rating
Average of 23 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.