ComplaintsforER Tree Service LLC
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Complaint Details
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Initial Complaint
12/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
ER Tree removed a tree and some shrubs on 11/4/2021. They destroyed areas of my backyard lawn and badly damaged my 4 foot Nandina bush. The Nandina bush was lovely and will not recover the half of it that was destroyed. The contract clearly states that they are not responsible for holes in the grass or digestive to plants directly under the tree canopy. When they damaged the Nandina, the tree canopy had been all removed, so there was no canopy. Nonetheless, the Nandina was not under the original canopy of the tree. I saw them lower a large section of the tree trunk on the Nandina and other plants next to it. I didn't realize until later the damage that was done. I requested they replace the Nandina and make some reduction to the price for the extensive damage to the lawn. Then I would pay them. They would not concede they violated the contract, and would not come to any agreement with me. They need remedial training on how to slowly lower branches and large trunk sections to the ground. It takes additional time to do the job right.The damage to the lawn could have been avoided two ways. Lower the limbs snd trunk sections slowly to the ground. Also,put down rubber mats or wood boards to protect the lawn..Business response
01/24/2022
Business Response /* (1000, 11, 2022/01/18) */ Good morning, We have received resolve this issue with this costumer our original price to do the work was $2,500 and we only charged her $2,000 which leaves her with a $500 to install a new bush. We certainly apologize for the damage we tried fixing it, but she decided to keep the $500 instead. When is a big tree damage will be caused to the lawn as the contract states we try our best to not cause any damage. Once again hope this clarify that we did solve it and there nothing else we can do. Have a great day!
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Contact Information
Owings Mills, MD 21117-5724
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:30 PM |
WWednesday | 8:00 AM - 5:30 PM |
ThThursday | 8:00 AM - 5:30 PM |
FFriday | 8:00 AM - 5:30 PM |
SaSaturday | 8:00 AM - 5:30 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.