ComplaintsforAmerican Deck, Inc.
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Complaint Details
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Initial Complaint
11/22/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
***BBB note: A complaint was submitted by the consumer as a separate document that is accessible online. If you received this notice via email, please click on the "Write a Response" button to visit the unique online caselink, then, open the appropriate attachment. If you received this notice via postal mail, please type in the caselink into your web browser and open the appropriate attachment. If you have any questions, please contact your caseworker.Business response
12/26/2022
Business Response /* (1000, 8, 2022/12/02) */ We met with client several times, multiple designs, all accepted and with full client knowledge of their responsibility for out of contract variance fees. And with agreements with client approved design if variance denied. And we did all of this with a less than 5% ($600.) deposit while providing significant efforts and data, and designs to satiate variance demands and then we returned 33% of deposit as a curtesy instead of pursuing 25% of contract stipulated cancellation fee ($4400). All of this was done with full client awareness verbally and in writing and with a relative of theirs ensuring full understanding. This complaint is completely without basis or merit and should rather be a stellar testimonial.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.