Business ProfileforAffordable Basement Waterproofing, Inc.

I hired ABW to complete work in my basement back in March after it had water damage. The first day I was charged an additional fee because the carpet was wet. That amount was supposed to be included in the cost of the work. They let me throw away a few other items and I had to get this done ASAP so I didn't force the issue, but I wasn't happy. When asked if they would be deducting the cost of containment since no plastic coverings had been put up, I was told no. The reason I was given was that containment consisted of the carpet removal that I had paid extra for. I have no complaints about the staff who did the work. However, I've have yet to get final documents for the work completed March 28. I was told by the admin, that the documents would be sent out via mail and I should receive them soon. I was also told by Kelly and the foreman, that I would get a receipt for the additional hauling charge. I have not received either. On April 29, I received an email from a different admin, stating that ABW had been closed due to a death of a staff member. She said that the documentation had been sent two weeks prior she but would send out another package and provide a tracking number. I have not received any communications since. I sent several follow up messages. I also asked for clarification regarding a treatment listed on my contract which I thought was for mold. I have mold in my basement and would like someone to clarify why this would be if the treatment had been applied. I am not happy with how the communication has been handled. There is a warranty on the installation, but I have zero confidence in being able to use it because I can never seem get in touch with anyone. Emails go unanswered for weeks, if at all. The phone number on the website has a voice mail that is usually full. I've also used the chat feature and still no response. I would like someone to provide me with the documentation I was promised as well as an explaination regarding the mold treatment.