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Complaint Details
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Initial Complaint
11/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
1. grey smoke from exhaust inboard ****** 2gm. 2. Talked several times to father and son owners. Very helpful and considat 3. Was told to get oil change and new fuel filters. 4. Hilds marine sent mechanic. Being an aircraft maintenance officer I was impressed with the van organization . 5. I am pretty sure that the engine only can take 2 quarts of oil, max. It took the mechanic over an hour to take the oil out. He did not have the correct equipment. He started to call the son, Part owner. He changed one fuel filter. 6. I was hoping that those changes would solve the main problem. Grey smoke from exhaust. 7. Mechanic made many calls to part owner. It was decided I needed a compression check on the engine. Talked to part owner son the next day. A tool is needed. I also asked if I should order a filter for the air cleaner. My ****** manual suggested that might be the problem with the grey smoke. Was told that they have such a filter and will install when they come back. 8. Couple days later was told about tool ordered. Then surgery the next Tuesday with son. asked when to call. Told Wednesday the next week. 9. I called that Wednesday and every couple of days there after. And in between some texts. 10. The last phone call attempt with cell phone was about 24 October. No response for over a week. 11. 25 Oct I used my home phone. Someone answered. I asked who I was takling to . No reply. I said this is Jan. Hang up .
Business response
11/15/2022
Business Response /* (1000, 5, 2022/11/14) */ Our business is experiencing growning pains at this time. We are Also dealing with staffing issues including surgaeries, injuries, and sickness. On top of this we have implemented a new scheduling and communications system that has failed causing us to loose customer names and numbers. We felt that we had communicated to Ms ****** the reasons we were having trouble returning to service her boat. We have not charged her for any time that we have in the engine and we have no time that would fit her schedule at this time. Consumer Response /* (3000, 7, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I kind of understood what is written with their response. The son and father were considerate. with I knew they were busy but never let me know that they could not come back. Kept told to call next week or call after five. Last contact used home phone vs cell because got no response for a week with cell. With home phone someone answered but when asked who I was talking to and no answer said who I was the person hung up on me. Rude. Since then found out that most workers are other location at Ocean city. I assume more money made there.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.