Business ProfileforUniversal AC & Heat Inc.

I called the company on 11/24/21 (Wed) due to the heat going out in my house. The technician came out that afternoon and said there was a tripped 5amp control fuse due to low voltage short in the Y circuit at the heat pump. He stated he repaired the short and replaced the fuse. The heat came back on and I was charged $249.36. The heat went back out 4 hours later. Called the company back and left a message on the answering machine. The company supposedly has 24/7 emergency service. Received no call back and spent Thanksgviing with no heat in the house. Left another message on 11/26 (Fri) but still no response received. Called another company out on Saturday. That company determined the problem to be the compressor. On Monday I called Universal again and someone finally picked up the phone. I explained my dissatisfaction over being charged for a repair that only lasted 4 hours and then not being able to get a technician back out again which left me with no heat in my house. The technician obviously did not do a complete diagnosis and only did a quick and easy fix. I requested a refund and was told by the receptionist that she would give the request to the owner and he would call me back. It was days before I heard from Eric, the owner, and that was only after I had made several more phone calls in an attempt to speak with him. Eric kept interrupting while I was explaining my complaint, became disrespectful, and refused to offer even a partial refund