Customer ReviewsforLiberty Pure Solutions Inc.

After Liberty Pure repacked our neutralizer tank, our water looked like raw sewage. Liberty Pure's plumber attributed the problem to the way Liberty Pure installed the tank a year earlier. Billing department told us it wasn't Liberty Pure's fault and charged us for the service. A year ago, Liberty Pure replaced our acid neutralizer tank with a larger one. This year, we hired Liberty Pure to repack the tank. When we turned on a faucet immediately after Liberty Pure's tech left, water looked like raw sewage--cloudy, gray-brown, left a layer of grit in the tub and sink. Ran water for two hours. No change. When we bypassed the neutralizer tank, water quickly became clear. Plumber from Liberty Pure arrived promptly the next morning. He said when the larger tank was installed by Liberty Pure, the amount of water used to backwash the tank and the amount of backwash time was not changed. Therefore, he said, the tank had not been adequately backwashed for a year, causing sediment to accumulate. He adjusted the backwash. I told him I would not pay for the repack because Liberty Pure installed the tank incorrectly but was paid in full for the installation. The plumber observed that there was an unrelated slow leak in our pressure tank. He offered to replace it for a reduced fee since he was already there. We agreed to pay this fee and he replaced the pressure tank. Now, weeks later, a layer of gray-brown grit still forms at the bottom of a glass if our water is allowed to sit. When I called about my invoice, I was told they would not waive the fee for the neutralizer repack because it was performed properly. The woman I spoke to told me the sediment was caused by the slow leak in our pressure tank and therefore was not Liberty Pure's fault. After a prolonged argument, she grudgingly offered me a "discount" on the neutralizer repack. We paid just to be done with them.

We charged $300 for a new well tank (installed by another company) and repacking the neutralizer. Listened to all calls and reviewed data, I apologize we couldn’t meet your satisfaction. You have been sent my personal cell please call if I can solve this for you. ( we made some recommendations.)

Our hot water heater broke at 1030am. We contacted Liberty Pure and they came out right away with a new hot water heater in early afternoon and installed it. We had hot water again by early evening! Rick and Nick were extremely professional and efficient. We highly recommend Liberty Pure Solutions for fast, fair and professional service. We will use them again for any plumbing need.

Thank you Anne! Great to hear from our customers!

Liberty Pure was very professional arrived on time, most importantly fixed problem quickly and efficiently. Would use again and recommend.

Thanks Terry!

Liberty Pure solved all of our plumbing issues, and I was very happy with their services. They quickly responded to my inquiry and sent a technician an hour later. Kevin clearly communicated options and prices to resolve what we needed. Their work process was seamless, and we had not had any issues since. Would highly recommend them!

Thanks Mrs Rose!

Hello, I am providing an updated follow up review from our original 09/12/2019 installation from of Liberty Pure Solutions INC - 2824 Paper Mill Road Phoenix, MD. 21131- 1346. Because of the time taken designing the proper water treatment system to solve our issues and sizing, my water treatment system has worked flawlessly for over 2yrs now. They excel in customer service and satisfaction. They have an amazing motivated crew and management will explain in detail workable solutions. They still receive my highest praise for quality, attention to detail and customer service. They will be the only company to use for my family & friends to solve all of our plumbing needs!!! Liberty Pure Solutions, 5 Star Rated!!!

Thank you Fino, its is a pleasure to work for customer like you. We appreciate your kind words and you business!

Marketing get rich off of poor people business sheme...Beware...Buy the water system online, get a plumber to install it and save more than $6500 by not dealing with Libetty Pure.

Unfortunately this reviewer contacted us (referred by a very happy customer) very bad water, and yes her estimate was for $6500 unfortunately we were not able to assist this reviewer with financing at this time.

Wrong. I refused accepting service from Liberty Pure first. I read the comments and researched online and knew there was a pattern of deceipt with Liberty Pure tactics. Then Liberty Pure claimed a financing issue...But predenlty our home is paid for, $85000 equity, new vehicle, news windows for entire home and new credit cards...LIBERTY PURE IS A PRYMIAD SCAM.

Great company, awesome service. Everyone was nothing but friendly and helpful.

Thank you kelly!