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Find a Location

TSG Mental Health Services, LLC has 1 locations, listed below.

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    Business ProfileforTSG Mental Health Services, LLC

    Mental Health Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/20/2023

    Years in Business: 8

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This is a Nurse Practitioner providing mental health services for Children, Adolescents, Adults, and Famililes for their Psychiatric Mental Health. Diagnosis and medication management services are provided through virtual visits and tele-health appointments.

    Business Details

    Location of This Business
    1829 Reisterstown Road, Suite 350, Pikesville, MD 21208
    BBB File Opened:
    11/5/2021
    Years in Business:
    8
    Business Started:
    2/22/2016
    Business Incorporated:
    2/22/2016
    Accredited Since:
    10/20/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of R149420 for this business, issued by Maryland Board of Nursing. The expiration date of this license is 8/28/2024.

    These agencies may include:

    Maryland Board of Nursing

    4140 Patterson Ave

    Baltimore MD 21215

    (410) 585-1900

    http://www.mbon.org/main.php?v=norm&p=0&c=cna/index.html

    Type of Entity:
    Limited Liability Company (LLC)
    Contact Information

    Principal

    • Ms. Tessa Perry, Owner

    Customer Contact

    • Ms. Tessa Perry, Owner
    Additional Contact Information

    Fax Numbers

    • (443) 552-7439
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/04/2021

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I registered as a new patient after finding the organization through Therapy for Black Girls. I joined my first session which was a virtual meeting. The initial meeting was extremely uncomfortable as the therapist would not even look at me on the camera. I only saw her shoulder and the wall behind her. She was cold and I did not feel safe or comfortable continuing as I felt even more anxious by her tone and demeanor. She noticed and stated that we did not have to continue the session and I would not be charged for the full session. Please note that I was charged $150.00 to my debit account for a cancellation fee. I did not cancel, I showed up on time to my appointment. Additionally, the website clearly states the fee for not cancelling is $65.00. So not only was I inappropriately charged, I was charged in excess of what is stated in their policy. Furthermore, if the charge is for services rendered, it should have been covered through my insurance (they are in network) prior to charging my debit card for health services.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Josephine B

    1 star

    12/01/2022

    UPDATE: (Nov. 2022) A friend used to see her too, and she was nothing but arrogant. It's a shame because I'd like to support a woman owned business, but she does not deserve it! I don't understand the people with good reviews, it seems like Tessa is very biased with what patients she shows respect to. If you're seeking help and need a safe place, I recommend finding someone else, you deserve better 🤍
    Original Review: There's a lot to put in this review, but to start off, she definitely should not be working in the mental health field. From the start, she seemed very condescending and like she just did not care about how I felt. The appointments are only 15 minutes long and one time she took a phone call during it, so I barely got to speak to her that time. The worst of it all is that I had to cold turkey stop my anti-depressant because when I finally decided to find a new psychiatrist, my appointment was a month away and I had no refills left. It took a whole week of me and the pharmacy, both trying to contact her for her to say it was "unsafe" for me to continue taking it without her seeing me. Whether that is correct or not, I wish she would have just gotten back to me. Also pretty sure the most unsafe thing to do is to stop psychoactive medicines abruptly. Definitely invest your energy into finding a different psychiatrist who actually cares as they should!

    TSG Mental Health Services, LLC Response

    12/13/2022

    We strive to make visits pleasurable for all patients. We'd love to discuss this further-contact our office manager at (XXX) XXX-XXXX. We look forward to hearing from you.

    Local BBB

    BBB of Greater Maryland

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