ComplaintsforiHome Mortgage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company ignored our request to not receive unsolicited financial offers in the mail. We are both on the opt out pre screen registry and to have it blatantly ignored is irritating and inconvenient. We want this company to cease and desist all contact immediately and have told them as such as well.Business response
01/30/2024
The consumer had gone to the ******************************* site to no longer receive a firm offer of credit from finance companies. The opt-out only applies to companies who purchase data from the credit bureau or third party companies that purchase from resellers. The consumer had visited the company website and messaged through there and I have responded with exchanging of emails directly. Please see the attached email communication that clearly shows after the email exchange the consumer has thanked me and appreciated my response/explanation as to the difference between the opt-out and the letter received. My company does not purchase pre-screened credit data so the opt-out requirement would not apply to my company. I was able to add the consumer to our own internal do not mail list so the consumer will not receive mail from us but this will not stop other companies from sending out solicitations.
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
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TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.