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Find a Location

The Big Screen Store has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • The Big Screen Store

      4 Reservoir Cir Ste 100 Pikesville, MD 21208-6360

    • The Big Screen Store

      1125 West St Annapolis, MD 21401

    • The Big Screen Store

      8540 Baltimore National Pike Ellicott City, MD 21043-4203

    • The Big Screen Store

      1030 Baltimore Blvd Westminster, MD 21157

    • The Big Screen Store

      1125 Cromwell Bridge Rd Towson, MD 21286-2217

    Business ProfileforThe Big Screen Store

    TV and Radio Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company sells TVs and home theater furniture. This company offers large screen TVs, surround sound systems, credenzas, wall units, and reclining seating. This company sells home theater equipment and furniture including TVs, surround sounds, wall units, credenzas, and reclining seating. This company sells an assortment of large-screen high definition televisions, reclining seating and sectionals, all-wood credenzas and entertainment centers, and surround sound systems. They are also a full-service retailer and provider of any level of setup, installation, or support a customer may need or want.

    Business Details

    This is a multi-location business.

    Find a Location

    The Big Screen Store has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • The Big Screen Store

        4 Reservoir Cir Ste 100 Pikesville, MD 21208-6360

      • The Big Screen Store

        1125 West St Annapolis, MD 21401

      • The Big Screen Store

        8540 Baltimore National Pike Ellicott City, MD 21043-4203

      • The Big Screen Store

        1030 Baltimore Blvd Westminster, MD 21157

      • The Big Screen Store

        1125 Cromwell Bridge Rd Towson, MD 21286-2217

      Location of This Business
      4 Reservoir Cir Ste 100, Pikesville, MD 21208-6360
      BBB File Opened:
      6/23/1998
      Years in Business:
      28
      Business Started:
      5/1/1996
      Business Incorporated:
      2/23/1999
      Type of Entity:
      Corporation
      Business Management
      • Cary Luskin, Co-Owner
      • Mr. Kevin Luskin, CEO
      Contact Information

      Principal

      • Mr. Kevin Luskin, CEO

      Customer Contact

      • Cary Luskin, Co-Owner
      • Mr. Lee Keys
      • Mr. Jason Brager, General Manager
      • Mr. Bill Love, Treasurer
      • Mr. Kevin Luskin, CEO
      Additional Contact Information

      Fax Numbers

      • (410) 486-9911
        Other Fax
      • (410) 321-8960
        Other Fax

      Phone Numbers

      Website Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/18/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On or about 10/5/2020 I purchased a 75" tv from The big screen store, at the time of purchase I was told there would a 1 year manufacturer warranty and a additional 1 year retailer warranty as well. My unit is no longer in working condition. I reached out to the retailer as well as Samsung. A repair ticket was made to come out to my home and repair it this Monday the 20th. Yesterday I received a text from the repair contractor stating they had to cancel my appointment due to the fact they did not have the parts. Well how do they know what parts are needed if they never came out to even look at the TV. I called Samsung as well as the retailer and was told there is nothing they can do other then wait. Wait on what ? This is wrong I paid over $1700 for this unit. Samsung as well as the retailer has not tried to reach out to me or offer any help, I'm left to seek out some type of help all on my own. Please help! Kevin is the contact at store in Waldorf Md ************
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel C

      1 star

      12/29/2023

      Jason Brager hired a group of freelancers to create a new website for The Big Screen Store and then abandoned paying us with no explanation just before launch. Roughly $12,000 still owed for the work that was done, and he's blocked all communication. Make it right, Jason Brager.

      Local BBB

      BBB of Greater Maryland

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