ComplaintsforGateway Management Services, LLC
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Complaint Details
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Initial Complaint
09/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This company Mr L******** who told me he was the owner of this company allow and non worker to give a premission to trash my entire apt which left me and my kids without anything this company displayes unprofessional at a all time high i have all proof including recordings and text messages this company is fraud.Business response
10/20/2022
--------- Forwarded message ---------
From: ********************* <*************************************************;
Date: Wed, Oct 19, 2022 at 4:28 PM
Subject: Response to Complaint ID ********
To: [email protected] <[email protected]>
Cc: ******************* <*******************************************************;TO BBB:The tenant had belongings in 3 different apartments. The tenant knew the items were there and could access them at any time by calling the office. After management asked numerous times to have the items moved and 2 months went by, the items were removed from the unit. The tenant also signed an agreement agreeing to have the belongings removed in August 2022. The tenant had not occupied the unit the items were removed from since July 5, 2022. The items were removed on Sept 9th 2022. At this time she also had items in another unit that was not moved.In addition, the tenant was barred from the rental office due to repeated tantrums, yelling, cursing and refusing to leave. She always had the right to call and retrieve her belongings, she did not do so for 2 months.Respectfully,--Mike S******, CPMVice PresidentGateway Management Services, LLC350C Fortune Terrace,
Suite 202
Potomac, Maryland 20854Phone: ************Fax: ************Customer response
10/20/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Regards,
They are lying this company just came in which they have no clue they going off hearsay but what i do have is recordings text messages to support my complaint this company had taken my personalinfo off the property which i have a recording of they staff stating they wroking on file at home this company as yet to fix issues which I've called **** please allow me to submit all recordings txt messages and email for my proof thank you please allow me to know where to send it to.
*******************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.