ComplaintsforCustom Rides & Auto Body
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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 5th I brought my vehicle to this shop for repairs. I would call to check on the progress. He said he was waiting for parts to come in. He told me the bumper was finished and he was waiting for the new radiator and AC condenser. He called me and said that the parts were in. He said he had death in the family and he had to tend to. And also he had another job that he had to finish then start back on mines. On June 6th he said he would have it completed. I called him at 4:20 that day and he said he was at the parts store picking up parts for my vehicle. Then I called him a different day and then he said he was waiting for more parts. I've passed by his shop and my vehicle has been moved on different occasions. I drove past the shop and it was in front of the building with a car parked in front as if someone was going to move it. I've also found out that he's had other vehicles there for a very long period of time. This should never happen. And I talked to a few people that told me horror stories.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.