ComplaintsforNails Pro

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 9, 2022, I had appointment with Nails Pro at 8650 Liberty Road to get my nails done, My daughter schedule my appointment with Linda the nail tech. I had to tell her several times to stop using her finger nails to clean the access polish from my nails. Linda continue to do what she wanted to do, I ask why is she not using what the state board require them to use. I paid $58 for my nails and toes. I left town on the 10th to attend my niece wedding in Florida. My pinky finger nail was infected around the nail. I had to go to the drug store to buy A& D cream, which only kept it from hurting. I return back to Baltimore on March 14th and went to Nails Pro to inform them of my problem. They cuss me out and didn't want to hear about my problem. They told me that they do this with everyone and I'm the only one with a problem. I want a full refund and for someone to go do an audit on this business

  Business response

  06/12/2022

  Business Response /* (1000, 15, 2022/04/26) */ Case # XXXXXXXX External Inbox MAN <*********@verizon.net> 9:32 AM (18 minutes ago) to me am writing this in response to the received complaint case # XXXXXXXX Dear. BBB We are so sorry and disheartened to hear that one of our valued customers' finger became negatively affected and injured after doing business with us. Although the injury happened after she got her nails done, I do not think that our business caused her finger to become infected. I believe that her injuries were not caused by our practices because we make sure to maintain the best sanitation and cleanliness, especially during the pandemic. We make sure to sanitize our hands frequently and make sure our clients do as well. Although very unfortunate, I believe that her injury was a coincident after-the-fact, and she misunderstood it as our fault. We have been operating and working very hard for 25 years, and have never had an incident like this regarding our sanitation practices. We would never turn away a customer if we knew we did wrong. I am sorry to hear that she was offended because of my employee's words, and there is no excuse for that type of profanity. But I believe that was purely out of frustration. We also do not speak Spanish, so I think she misinterpreted the entire situation. Please feel free to come check out our business. I am sure once seeing how we operate, the complaint will be dismissed. Thank you for your time and review this matter. Again thank you for the opportunity to respond, Nails Pro Manager: Man Email: *********@verizon.net Business: XXX-XXX-XXXX Consumer Response /* (3000, 17, 2022/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Linda the nail tech, did not use the proper equipment on that date, when cleaning around the finger nail. Linda used her pinky finger nail to clean the access nail polish. When after she did that, I felt pain around my pinky nail. I ask Linda to use the correct equipment on my remaining nails. I know they speak a different language then English, but use curse words in English. I still want my refund of $58 and yes Linda did infected my finger. Nail Pro is the one who cause harm to my finger. A company can be in business for 25 years and have one person who don't follow their guide lines,and that day Linda did not use the proper equipment on me. Nails Pro is the one who cause the infection and should accept the responsibility. I enter this business with no infection, but left with one.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩