ComplaintsforAll American Windows & Siding

• Initial Complaint

  12/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We put a down payment on an addition on June 2 2022. We have gotten a runaround ever since saying it takes a long time for the permit, 2 weeks I confirmed, I'm working on the drawing, I'm away this weekend....again!, we will have it complete by labor day. And last week they were supposed to get back to us about when they could start. NOTHING!!!

  Business response

  12/25/2022

  The customer is correct that the permit process has taken much longer than anticipated; however, the County has received all the proper specifications and the permit should be issued shortly. We will be in touch with the customer, for whom we have done his pool deck and replacement windows, and will be able to give him a schedule as soon as the permit is received.

  Customer response

  01/04/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not except. Pool deck, not complete! Windows, not complete! Addition, not started! It doesn't take 7 months to get a permit! These are excuses! The only thing that's 100% is unexceptable!

  Business response

  01/30/2023

  During previous jobs for the customer, we installed a large pool deck and replaced most of their windows. While it is true that the addition has not been started yet, much of the problem was caused by the County requiring several additional drawings and specifications not required by other local counties. We have now submitted everything they have required and are waiting for the permit to be issued, which is forthcoming. The post holes have already been prepared, and all we need is the go-ahead from the County, which is expected shortly. Once that happens, we will be starting and continuing the project full-time, and can assure our customers complete satisfaction. Our President met with our customers in person last week to assurethem tht this will happen. We have every intention of making them happy with their decision.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My wife and I decided last year to do a major renovation of our home. We chose All American Window & Siding. Gary, the owner of the company, sub-contracted multiple contractors to do the work requested. Painting the entire inside Paint the deck Replace the front of house columns Replace the patio door and two windows. All work was completed. The work was contracted 10/30/21. The contract we signed stated we will have a lifetime warranty. We have two copies. The windows and the patio door was recommended to be replaced due to water leaks. Gary's window contractor advised that was the source of the problem and suggested replacing both. Gary's window contracted completed the work. Months later, we are experiencing water coming into the bedroom that is under the patio door, and has the new windows. So much water that the base board has warped from the wall by over 7 feet, and we have seen slugs come from out of the base board. We have seen the water coming through the window, running down the window to the window seal, running down the wall inside the room. We have had to install a de-humidifier to help remove the moisture, since my wife has asthma. We have left numerous msgs and text msgs to Gary to contact us, but he has not returned any of our calls. We are looking for the window contractor to come assess what is going on and make any additional modifications needed, if there is a problem found with the installation. Thanks, **********

  Business response

  08/05/2022

  Business Response /* (1000, 10, 2022/08/05) */ We sent our crew out this past week and made the proper repairs, finishing on Monday, August 1st. The customer told our fotreman that he was satisfied. Consumer Response /* (3000, 17, 2022/08/16) */ This work has not been completed. The company has come out 2 times, and it is not resolved. We are waiting for the next steps to fix this issue. Because of the problem, we have wall damage, and are risk of mold developing in our home. Business Response /* (1000, 22, 2022/08/23) */ We were not aware that there was still a problem, as the customer hadn't notified us after the last service. We will contact the customer and make further arrangements to take care of this.

• Initial Complaint

  04/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contract signed 11/21 for kitchen remodel & 1/3 payment was made. Work began 1/3/22 & 2/3 payment was made. 2 weeks later, I added an addendum for 2 sliding glass doors. Payment made in full as I was told that was the process with All American. Stan was then to prep & get the specs of the doors to me so that I could submit that information for approval with my condo association. The following week work on my kitchen ceased and Stan began contacting me for additional payment which was not due until the kitchen was completed. Stan was calling, texting & coming by unannounced. Since work had ceased altogether I agreed to pay half of the final payment if they agreed to resume work. The next week my countertops were measured but nothing had been done related to the doors. After the countertops were measured, work completely ceased again and Stan and Gary stopped communication. I was calling & texting with no response. As I had paid money that was not due & had paid the $6800 for my doors & not getting any kind of response, I reached out to the countertop company for an update on the status of my countertops & they stated that All American never paid for them. Once I texted that information to Stan I received a response right away that his office had messed up. The excuses continued (sick, family deaths, blaming the sub, on a cruise). Once I had confirmed their dishonesty with the countertops & confirmed that they had not paid for them I requested a copy of the invoice for the doors that I had paid for in full. Stan provided what appeared to be an invoice but after the incident with countertops, I called the door company and they confirmed that my doors were never ordered or paid for, it was a fraudulent doc. Once I confronted them with this, they came over and installed a random door they admitted was from another job that they could not use. My kitchen is not finished, I have a random door I did not order that doesn't meet specs that i cannot keep & am out $6800.

  Business response

  05/16/2022

  Business Response /* (1000, 13, 2022/04/24) */ The customer's kitchen was completed. She told our workers that she like the work. There was one cabinet door that was nicked and we ordered it. When it came in last week, we texted the customer to ask when we could install it. She asked about the patio doors and we told her we could either re-order them or refund her for the doors. When she replied that a refund would be fine and not to worry about the cabinet door, we reminded her that a balance was due for the kitchen and we would apply that balance to the patio doors and refund the difference. She replied negatively to this. We are still willing to settle this matter by refunding her the door price less the balance owed by her. Consumer Response /* (3000, 15, 2022/04/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The kitchen is not complete. There are punch list items including unfinished molding, a chunk of my wall that was damaged during demo that was not repaired, trash and other items that were left and the damaged cabinet door. There is also the unresolved issue of food receipts that Stan agreed to reimburse for and the fines for the trash that I paid that they never removed. Stan did reach out related to having the new cabinet door for me but only after I had filed (and I assume he and Gary received sometime on or around 4/14/22) my MHIC complaint. There was no communication directly from All American from 3/10/22 until 4/16/22 but It should be noted that their subcontractor did contact me in mid March. I filed the MHIC complaint 4/2/22 mainly due to the payment in full for the sliding glass doors that they never ordered but provided a fraudulent document that appeared to be a paid invoice that was confirmed with ****** as not a paid invoice. They were completely unresponsive and had not scheduled with me a time to return to finish the punch list items. Regarding the sliding glass doors, that was an addendum to my original contract and not a separate contract. Stan offered to refund me for the doors or "re order" them on 4/16/22. The doors were never ordered in the first place per the fraudulent document that they supplied and this was also confirmed with my follow up calls to ***** at ****** so "re ordering"was not an acceptable response as I never received the specs to submit to my association and the doors were never ordered in the first place despite being paid in full on 1/6/22. I did tell them not to replace the cabinet door at this time as I had already filed the MHIC complaint (the cabinet door is the only item they directly addressed at that time with the original text that I received 4/16/22-I had to bring up the sliding glass doors) but my larger concern is that I paid All American $6800 for sliding glass doors over 3 months ago that they did nothing with. Stan and Gary never followed up with me directly to discuss the kitchen after their sub contractor came back so I'm not sure how they can state that I was happy with work. They didn't even ask me about the fire that happened in my kitchen while they were working on 3/15/22. It was only after I filed (and they received) the MHIC complaint that they contacted me regarding the damaged cabinet door. When I brought up the issue of the sliding glass doors they only agreed to refund me the $6800 if I paid what they are stating is due to them. Per my contact, final payment to All American is not due until the contract work is complete which it is not and was not addressed and as stated prior in this complaint they received ahead of time and in good faith half of the final payment of the entire project on 2/2/22 which was not due at the time. I'm hopeful that the MHIC will be able to facilitate a resolution to this issue as it seems others have had similar experiences with All American where money is paid to them but it it does not seem to be going to or being used for the designated job. Business Response /* (1000, 22, 2022/05/11) */ Was not aware of the other punch list items. We would be happy to discuss this and other reimbursements with the customer and will contact her to work out a resolution to this complaint. Consumer Response /* (3000, 24, 2022/05/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this time All American (Stan and Gary) are fully aware of their unprofessional actions throughout the entire project that I hired them for and how they were not within the terms of our agreed upon and signed contract. I have stated prior in this complaint, my many concerns with this company in hopes that others do not have to go through the same negative experience that I did. I am also hopeful that the MHIC will act fairly and swiftly in regard to the complaint that I filed with them. All American should not be allowed to continue conducting business in the unprofessional manner in which they have done so with me as well as with others who have had similar negative experiences that are not only documented on this site but on other sites as well.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Our issue with this company is very similar to the other issues I have read. We entered contract to have our deck redone and screened in beginning of July 2021. Deposit due at contract signing, told drawings would be completed and permit filed over next few days. Month went by no contact, no call back. Finally received word permit was filed for in mid-August. Told could take few months to get permit. After calls through the months for updates, around November we were finally told permit received. After seeing permit, date applied was 10/4 (excuses that the county kept requesting add'l drawings) Permit issued on 10/14. Work did not begin until 1/5/22. That evening owner Garry was at our door for money. Mind you couldn't get a hold of him for months. After deposit, next pmt due at the start of construction. Ripping old deck down (told they would do that ahead of time while waiting for permit) was not start of construction. Explained we had been getting run around for mos, needed to see actual construction before giving them more money. Next wk, Garry at our door again-this time we pd the 2nd install after minimal work had been done. Following wk-not a ton of progress made, Garry at our door again begging for money. It would really help him out. 3rd pmt per our contract not due until deck was completed. Refuse to deal with Garry anymore, now only communicate with partner Stan who is not much better. He has been giving us the run around since we pd the 3rd install on 1/28. No work has been done since begin of February. Last inspection dated 3/2 denied. Apparently, Stan worked that out with inspector, would send us proof in writing (yet to receive). Everyday told excuses or told workers coming then don't. Absolute nightmare working with these people! A 3 week project still incomplete 8 mos later. Other residents in neighborhood using other contractors seem to be having no problems getting work complete.

  Business response

  05/02/2022

  Business Response /* (1000, 14, 2022/04/24) */ The permit process did take that long, as the county kept asking for additional information. Since we couldn't visit them dur to their COVID arrangement, it had to be handled online, with subsequent delays. To bring this up to date, the job is 95% comlete, with only two electrical items and a few punch list items to be completed. This will be done shortly. Mr. Black told us he is now happy with the project with the exception of the items mentioned.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On March 25, 2021, I signed a contract to have a front and back porch built with the All American Window & Siding Inc. The transaction involved that I deposit a third of the cost at the time of signing the contract. My porches have not been built as of yet. The floor of the front porch has several soft rotten wood areas which have gotten worse and could cause potential harm to unexpected visitors as well as to myself and to my family members. I have spoken with the sales person, Mr. Stan S*****, who stated that because of the "Coronavirus Pandemic" supplies are delayed in being delivered. Every month I had to call to ask about the status of the work being completed because I would not receive a phone call, text message, or e-mail from Mr. S***** or the company. Finally, I was informed on the morning September 20, 2021 the job would begin on the following Monday. That evening of September 20, 2021 I received a call from Steve, a foreman, who stated that he could arrive to my home to remove the floor boards on Monday but it did not make since to remove the front porch flooring since the supplies had not arrived. The call was not necessary and caused me to think this company could not be trusted. Then, I received a third phone call later that evening from someone stating that he was the owner of the company and he apologized for the delay of the project but stated that once his company receive the supplies I would be contacted. So during the month of October, I called Mr. S***** and requested a full refund on my deposit because I could not take the lies anymore from this company. Mr. S***** informed me that I would not be getting my deposit back. It is now November 17, 2021 and I have not heard from Mr. S***** or the company. What can I do to get a full refund of my deposit?

  Business response

  01/25/2022

  Business Response /* (1000, 10, 2021/12/07) */ Our reply to this complaint: The customer had selected a special tongue-in-groove decking rather than the standard side-by-side type, so that the porch floor would be similar to the existing 80-year-old decking in both style and color. We found out later that the manufacturer was currently making only their most popular styles in a limited range of colors and that the decking the customer selected was on backorder due to the Corona virus, resulting in a shortage of both materials and labor by the manufacturer. This, unfortunately, is an industry-wide problem. When the customer did reach out to us to request cancellation of the project, she was told that the materials had recently arrived and that we were ready, willing, and able to compete the work, which is our position. Our contract clearly states that we are not responsible for any delays due to causes beyond our control and consider the contract in force. We will be glad to meet with the customer to discuss a starting date and make further adjustments to the contract, including a possible adjustment in price for the inconvenience caused by this national crisis. We would also be willing to correct the 'soft spots' mentioned by her in her complaint resulting from the delay at no charge to her. Sincerely, Garry L*********, President, All American Windows & Siding Consumer Response /* (3000, 12, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received four phone calls on September 20,2021. The first phone call was from Stan who stated that the project will be beginning on the following Monday and to expect a phone call from the foreman, Steve. The second phone call was from Steve who stated that the project would begin on Monday, September 27,2021 but he was not sure of the time but would call me on Monday. The third phone call was from Gary who apologized for the project delay. The fourth phone call was from Steve who informed me that the materials had not arrive after all and that it did not make since to remove the porch and leave it open until the arrival of the materials and that he would contact me when the materials had arrived. In October, I had not received a phone call from Steve or Stan about starting the project. Not one person from the company suggested to choose a different kind of product to complete the project. I do not trust this company and do not want to continue to hear empty promises from them. In November I called Stan to inform him that I wanted to cancel the project and expected a full refund. Stan informed me that I would not be getting a refund. I do not want All American Windows & Siding Company to complete this project at this time and would like to cancel the contract as well as receive a full refund on the deposit. I have been waiting 9 months for the front and back porches to be reconstructed and it is time to hire a different company. Consumer Response /* (3000, 21, 2022/01/14) */ Good afternoon Ms. ******. After speaking with you, I have decided to continue with the construction of both porches by the All American Windows & Siding Company. If possible I would also like for the Better Business Bureau to monitor the on going construction process until the job has been completed. Thank you. I can be reached at 410-********.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩