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Find a Location

OpenSky, A Division of Capital Bank N.A. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforOpenSky, A Division of Capital Bank N.A.

    Credit Cards and Plans
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.62/5stars

    Average of 147 Customer Reviews

    Customer Complaints

    521 complaints closed in last 3 years

    177 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/7/2023

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Headquarters
    10700 Parkridge Blvd Ste 180, Reston, VA 20191-5429
    BBB File Opened:
    2/6/2012
    Accredited Since:
    2/7/2023
    Type of Entity:
    Corporation
    Related Businesses
    Business Management
    • Mr. Karl Dicker, COO
    • Ms. Bonnie Yerkes, Manager of Business Relations
    • Miss Alicia Moskos, AVP, Senior Product Manager
    Contact Information

    Principal

    • Mr. Karl Dicker, COO
    Additional Contact Information

    Fax Numbers

    • (215) 674-2637
      Primary Fax

    Phone Numbers

    Email Addresses

    Website Addresses

    Customer Complaints

    521 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/03/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have attempted and have been attempting to contact this company several times via USPS mail they refuse to respond to my letters or correct my issue. They are reporting on my credit that I owe a balance of $156 and the account is paid,closed, and written off as a charge off. How can I owe a balance and the account is paid,closed and a charge off? There is clear inaccurate information in this account. Also the account balance and past due is inaccurate. I have requested several times for this account to be deleted or be updated to paid and never late. They continue to verify and report this account as accurate with all credit bureaus which is a violation of my consumer right pursuant to 15 U.S.C 1681s-1 responsibilities of furnishers of information (a) Duty of furnishers of information to provide accurate information (1) Prohibition (A) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.(B) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if(i) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and (ii) the information is, in fact, inaccurate.I have attached letters sent and a copy of my credit report to show all the inaccurate information according to FRCA reporting requirements information MUST be 100% accurate, 100% complete, 100 verifiable. This clearly does not meet those requirements
    Read More

    Customer Reviews

    147 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Isaiah M

    1 star

    06/26/2024

    OpenSky took a payment out of my bank account and charged me twice then put the 2 payments on reversed and charged me a return fee and I still have not got the money back in my account

    OpenSky, A Division of Capital Bank N.A. Response

    06/28/2024

    Were currently investigating your account and will have one of our representatives reach out to you directly via phone or email.

    Local BBB

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