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ComplaintsforTwisted Twigs on Gnarled Branches Genealogy
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I sent a request and payment for services July 6, 2019. In November 2019 I sent numerous (unanswered) emails & *** messages regarding services not being done. I finally heard back in April 2020 & told services were on hold due to Covid. After waiting yet again, I contacted the owner & on 11/9/2021 she responded I would be getting a refund. The owner gave numerous excuses- and I had enough. On May 10, 2023 I emailed her that I expected my refund that I had been waiting for since 2020, and would file a complaint in 60 days if I did not receive my refund. She replied on 5/10/2023 that I would have my money within 60 days because she was running a sale & would be getting money. As of today I have yet to receive my refund. Due to her constant reply of needing to run a sale to reimburse me for over 2 years now, I am curious if this is a pattern or scheme on her part to collect funds but not provide services or refunds.
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Contact Information
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.