ComplaintsforGold's Gym
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My wife and I put our gym memberships on hold at the start of the pandemic. In mid-November I received a phone call from a Golds Gym representative informing me that the pandemic hold on the membership was going to expire this month as they re-opened more fully. We had moved during this time and I asked if we could cancel the membership instead. The representative said yes that she could cancel the membership for us at this time over the phone and that once we initiate the process we will have to pay one more billing cycle and would be able to use the gym until mid December but then it would be gone. However, Upon reviewing my credit card statement this month I found that they had been charging my wife and I again in December and January (total of ~$200). When I reached out to both the local gym we had used and corporate management I was told there was no record of the phone call ever taking place and that they would not refund any of the money. I explained that we hadn't even used the gym in the past 2 months because we were told the membership had been canceled. They said it didn't matter and that there was nothing they could do because I couldn't prove to them that I had talked to someone about canceling my membership. It is unclear to me if this was just incompetent's on the part of the woman who called me and explicitly expressed that she was canceling the memberships or a more dubious effort to scam people into keeping memberships they don't want. Because in this case they do have all the power. I did not think to write down the precise time, date or woman's credentials who called and promised me that she had taken care of it. Now they can simply say "it did happen" and get away with it. I doubt there is anything that can be done at this point but someone needs to know that Golds Gym is doing this type of thing.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.