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          Find a Location

          Shady Grove Fertility Reproductive Science Center has 18 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileShady Grove Fertility Reproductive Science Center

            Infertility
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            9600 Blackwell Rd Fl 5

            Rockville, MD 20850-3655

            Get Directions
            Visit Website
            (301) 340-1188

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            23 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Shady Grove Fertility Reproductive Science Center has 18 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              9600 Blackwell Rd Fl 5, Rockville, MD 20850-3655
              BBB File Opened:
              5/17/2004
              Years in Business:
              33
              Business Started:
              3/1/1991
              Business Started Locally:
              3/1/1991
              Business Incorporated:
              1/30/1998
              Type of Entity:
              Corporation
              Alternate Business Name
              • Shady Grove Fertility RSC
              • Shady Grove Reproductive Science Center, PC
              Business Management
              • Mr. Mark Segal, CEO
              • Ms. Patty Stull, Director of Marketing
              • Ms. Shelly Shapiro, VP of Finance
              • Mr. Ryan Lapsley, Controller
              Contact Information

              Principal

              • Mr. Ryan Lapsley, Controller

              Customer Contact

              • Mr. Ryan Lapsley, Controller
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              23 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/16/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              Exact same story as the previous claim.On 2022, March 15, July 20, Nov 4, I was charged $1500 each transaction (total $4500) for diagnostic testing and the clinic claimed the insurance does not cover it. In addition, there was an additional $2100 charged without a valid diagnostic code.Later on, I found out from my colleagues and also confirmed with my insurance multiple times that my insurance should cover all of them. After checking the claims, my insurance already reimbursed Shady Grove. SO YES, the clinic got paid twice!!!!! I called and messaged multiple times and was told I would get a refund when all charges cleared. I have ended my treatment here a while ago and hesitate on future treatment with what has been happening here. (my company paid for one of the best insurance policy so we do not need to worry about claims in general, and apparently did not work here and would not get reimbursed had my colleague not told me that)And the latest, still no news yet.
              Read More
              Read 22 More Complaints

              Customer Reviews

              4 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              NarminaM

              10/31/2023

              The doctors and nurses are great. The billing department is an absolute nightmare. I’ve paid for the same dates of service at least 3 or 4 times and each time I call they say “oh we have 2 different systems right now and it applied your payment to a different date of service.” One time they couldn’t find a $225 payment I made online and sent me another bill for $350. I would have gone through with my treatment here if it weren’t for the billing department. Horrible service, and the supervisors are never available to speak with. I just made my “last” payment again, but I’m sure I’ll receive another bill in the next month. Stay away and try to go to a smaller clinic in your town if you can!

              Shady Grove Fertility Reproductive Science Center Response

              11/02/2023

              Narmina, we regret that you've encountered frustration as we transition to a new EMR system. The issues you mention have been corrected and there should be no further bills extended. We have used this feedback to improve this situation. Please feel free to reach out to our Patient Advocate to discuss any additional matters. Please accept our apologies for your trouble.
              Read 3 More Customer Reviews

              Local BBB

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