ComplaintsforJiffy Lube #777
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On October 29, 2022, I brought in my 2017 ***** **** for servicing. This location is the only place I have ever had the car serviced. 3 weeks later, the car died and the ***** dealership said it needed a new engine that would cost $10,000, blaming the problem on previous servicing. I reached out to Jiffy Lube and sent them the diagnosis but they said that wasn't evidence they were at fault. The car is only 5 years old and has 94,000. Please help. Thank you.***********************Business response
01/11/2023
6 January 2023
Regarding the claim for the above referenced ***** ******, please be advised that his claim was reported to our insurance company, *********, for resolution. The claim number with ********* is A2F7625 and their telephone number is ************Customer response
01/11/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because the insurance company said Jiffy Lube is not responsible in any way for a 5 year old car engine that needed to be replaced just a few weeks after being serviced at Jiffy Lube.
Regards,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.