ComplaintsforOurisman Volkswagen of Rockville

• Initial Complaint

  06/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  dealership sold me a car (2017 *** ** *) low on gas so the fuel reserve warning showed over a parking sensor error. because of this error, none of the parking cameras around the car turn on when parking. as i added some gas, the fuel reserve light went away and showed the parking error. i contacted the dealer and they’ve done nothing but tell me they’ll talk to their service advisor. 

  Business response

  06/29/2023

  6/29/23  
  

  Dispute Resolution Team –  
  

  We have connected with *** ******** and have his car in for correction. He is currently in a  loaner pending the repair. We are confident this will resolve shortly.  
  Thanks again for all you do!  
  

  Very truly yours,  

  Ourisman VW Rockville

  Customer response

  07/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I still do not have my car. It has been in possession of Ourisman since June 30 and agreed upon pickup has been delayed two times now. They've also provided me with a car that is not in the same class as mine at all. I am paying for a *** *** but am driving a VW *****. Not comparable at all By the time I get my car back, they will have had it longer than I have since I purchased it. 

  Regards,
  
  ***********************************

  Business response

  07/18/2023

  7/18/23  
  

  Dispute Resolution Team –  
  

  We resolved the mechanical concern with Mr. Williams vehicle and returned to him. The  matter is corrected.  
  Thanks again for all you do!  
  

  Very truly yours,  
    
   Ourisman VW Rockville

  Customer response

  07/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2022 VW ***** (VIN: *****************), 04/26/2023. And, I am still waiting for my permanent MD plates. When, I called to check on the status, I found out that they mistakenly were about to send my plates to an old address in Tucson AZ; the salesperson had misinformed them even after I gave him my new address on a number of occasions. When I again checked on the status of my plates on 06/06/2023, I was told that they were waiting for the finance section to forward the paperwork to the clerk so that he could apply for the plates. So I was misinformed that the dealer had already submitted the documents necessary to MD DMV. When I enquired about the delay, they said they had just received payment from my financier **** on 06/05/2023. I called **** to see what went wrong they informed me that they dispersed the funds to OURISMAN of Rockville 0n 04/30/2023. It seems that the OURISMAN Finance Dept. set on the paper work failed to forward it to the clerk for processing and deceitfully said they had. Through out the whole purchasing process the customer care was poor. The salesperson reluctantly engaged with me, and the Finance Dept. failed to do their part to ensure that the transaction was complete. They were not honest and I am still waiting to see if the paperwork for my plates have been submitted to the MDV. It is almost impossible to contact the manager, they need a customer service representative who has the authority to resolve or at least look into complaints. 

  Business response

  06/13/2023

  6/13/23

  Dispute Resolution Team –
  Thank you for reaching out to us regarding *** ***** MD license plate concern. We have since resolved and are getting the tags to the client.
  

  Very truly yours,
  ***** ****
  VW of Rockville

  Customer response

  06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thanks to BBB, the problem have been resolved.  I have received my permanent License Plates.
  
  Regards,
  
  ***********************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased our 2012 ********* ********* from Ourisman VW of Rockville on 12/05/21. Five days after buy it the check engine light came on. We called them and they said they would fix it. VW told us to call the ******** ***** next door, ***** said to call VW and so on and so forth. We finally got the truck in 12/28/21 and did not get it back until 1/12/22.. They said they fixed it but the light came right back on and we could not put gas in the truck now. More back and forth eventually got it back in again same thing lights off then back on and we can't put gas in it so we take it back. At this time we tried to return or exchange the truck they said no it was past the said time frame to do so but we could trade it in. After wasting an entire day for them to look the truck over they offered just about half of what we paid for it. Losing all trust in Ourisman we started taking the truck to our normal mechanics where the repairs have been non stop. Our most expensive repair thus far is having to replace the engine where we feel if the dealership actually diagnosed the problem entirely and correctly would not have been needed. We also feel this way about the whole truck. We have had to replace LF wheel bearing, front rotors due to bearing failure, sway bar links, axle shaft seal, LF brake hose, multiple fluids due to needed repairs and the EVAP canister again. After further inspection to try to get ahead of the problems rising all brake lines will need to be replaced soon, the left rear of the frame is rusted out, and many other repairs that should have been caught before the truck was sold. In summary our truck has been in the shop 60+ day in one year. We have had to pay $14,940.66 which is more then half of what we paid for it ($27,696). I have tried to reach out but can not get the same person on the phone so I have to repeat all of this with the only answer being we'll call you back. Which has not happened. I'm just trying to figure out what can be done.

  Business response

  03/30/2023

  3/28/2023  
  Dispute Resolution Team –  
  We received the complaint regarding concerns from ******* ******* on the 2012 ********* ********* purchased on 12/5/2021 with  mileage of 70,961 at Ourisman Volkswagen of Rockville.  
  The client at the time of purchase was offered, through normal course of operation at the dealership, the opportunity to purchase an  extended service contract which would add mechanical and electrical coverages to components beyond that of the normal manufacture  warranty. This coverage was declined in writing by the client. (Exhibit E attached). A document called a We Owe was also signed  signifying that neither the client or Ourisman VW Rockville held open any additional items due to each party closing the transaction  as signed on the date of the agreement 12/5/2021. (Exhibit D attached).  

  The client returned to our dealership on 12/28/2021 for a diagnostic check due to the appearance of a check engine light on the dash  (vehicle mileage 72,880). Our inspection revealed the need to replace the EVAP lines from the fuel pump to the fuel tank. This repair  was performed at NO CHARGE to the client for a value of $1299. (EXIBIT A attached).  

  The client returned to the dealership on 2/17/2022 (mileage 78,123) stating that the vehicle needed a re-fuel more often tha was  reasonable and / or not taking fuel at gas stations. Inspection revealed fuel vent valve stuck. The repair replacing the valve was  performed at NO CHARGE to the client as covered under the vehicle warranty. (Exhibit B and C attached).  
  Since the repair dated 2/17/2022 the client has not returned to the dealership with further mechanical concerns. 
  

  As stated by the client in the complaint on 2/7/2023, (mileage 103,356 and more than 1 year since purchase) the client brought their  vehicle to a third party shop for mechanical work in the amount of $12,526.76 . The client authorized this large repair on their own  with a nonaffiliated automotive company.  
  

  Although Ourisman VW Rockville holds no obligation regarding the failure of mechanical parts in the vehicle as no warranty exisist  based on time and mileage and no extended service contract was purchased we have reached out to the client to offer additional  opportunities of good will to help resolve the matter. We are in discussions with them now and will follow up with closure soon.  
    
  Very truly yours,  
  ***** * ****  
   Vice President  
   Ourisman Volkswagen of Rockville  

  Customer response

  04/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because nothing has been figured out thus far. We have tried multiple times to get ahold of ************ but have not received a call back. Alluding to one of the main issues why we never returned was lack of communication. I spoke with ************ last week and we were able to discuss some of the issues but we concluded that *********** would be able to have a better understanding of the situation speaking with *********************. Hopefully within the next week we will be able to make contact. 

  
  

  There are a few things I would like to emphasize. There seems to be a lot of focus on us putting an engine in the truck. Having to put an engine in our truck is not the point of all of this but it was our breaking point. And while yes vehicles will need to have repairs done, that's a fact, this truck has been in and out of the shop at a consistent rate. Also we are aware we did not sign up for the extended coverage but it did come with a basic coverage (30 days?). 

  
  

  It was purchased on 12/05/21 and the first call was placed 12/10/21. Due to lack of communication we were not able to bring the truck in until 12/28/21. The problem was not fixed. Again due to poor communication we were not able to get the truck in until 2/17/21. Once again the problem continued, along with poor communication we couldn't get the truck in until 3/ 10/21.

  
  

  During this time we tried to return the truck which was declined. We were offered a discourteous amount to trade it in. We tried to compromise for a different truck they had available but that was also rebuffed. 
  
  Additionally **** would have to miss work to bring the vehicle in. For perspective our home is 45 miles away then depending on the day **** was 25 to 40 miles from work. Making the constant trips in extremely inconvenient. The third party shop we choose is 16 miles from home and on the way to ****'s work. 

  
  

  Lastly, since the submission of this complaint the truck is currently in a different shop because of transmission failure. The only reason it's in a different shop is because it broke down in Columbia where **** works. I will update again once we know the issue. 

  
  

  We are open to solutions. 

  
  Regards,
  
  *****************************
  

  Business response

  04/17/2023

  We are now in contact with *********************, most recently 4/12/2023.  The vehicle is now in our body shop and we are working daily on a resolution. We will update once resolved.

  *******************

  Customer response

  04/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: we are still in the process of figuring out a solution. 
  

  Regards,
  
  *****************************

  Business response

  05/01/2023

  BBB Staff,

  We have resolved as of 5/2/2023 with the client.  Thank you for your work in this matter.

  *******************

  General Manager

  VW Rockville

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ******************************and I purchased a used vehicle from Ourisman Volkswagon and ***** of Rockville in August 2022. When I picked up the vehicle on August 24, Mr. Joseph C*******, Salesperson wasn’t present and there was only one key available. As a result, I requested a document to reflect the second key was missing. On August 30, Mr. C******* contacted me by phone stating the key was being processed, and to contact him if I had any questions. Through several attempts of communicating with Mr. C******* by phone and via email, I have had no success in obtaining the additional key. I purchased my vehicle in good faith from Ourisman believing I was interacting with an organization with level of integrity, however my request for a vehicle key has been ignored. Sincerely,*****************************

  Business response

  01/16/2023

  TO: BBB

  Just spoke to ********************************* . She is very happy with the service that we provided to her. We delivery the 2rd key to her home the next day.

  Tell us why here...

  Customer response

  01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the vehicle for my wife, ******************************* back in Dec 2020. We were offered an extended warranty for the ***** 2021 and we accepted to purchase it for $1796.We have recently moved to Atlanta, GA and cannot use the product purchased and want to cancel the service agreement, for what we need original proof of purchase with CORRECT lien holder information (It says **** ** ******* and is *** ****). Unfortunately the listed lien holder is incorrect and only the dealership can update that information. I have contacted **** from Finance and she was going to check and send the corrected document and call back but she never did. This was early august 2022 when my wife called her, we have been calling her multiple times and she never is at the office and voice mail is not set up for us to leave messages. When a receptionist answers the phone call she transfer us and never gets the phone call to her. It is very frustrating and time consuming and also as more time passes less refund I will get after cancelling if I ever able to do it.

  Business response

  10/05/2022

  10/5/2022  
  
  Dispute Resolution Team –  
  We are in receipt of the complaint filed by ******** ******. We have communitated with the  client and resolved the concern. The product will be cancelled and the correct lien holder will  be paid accordingly.  
   Very truly yours,  
   Isaac C***  
   Vice President  
  
  

• Initial Complaint

  07/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 Volkswagen **** from Ourisman Volkswagen of Rockville on June 25, 2022. I have not received the closing documents to this day. Dan L*********- the business manager, advised that they would come via email later that day. I have received other promo emails from the dealership so I know they have my correct email address. This dealership is located in Maryland and I live in Virginia so they advised us to get the car VA inspected, email them a scanned copy of the inspection, and they would process with the VA Dept. of Motor Vehicles to get our license plates. I emailed the VA inspection to Dan L********* and asked for the closing documents on July 6, 2022 and have had no response at all. I have also emailed, called, and texted since July 6, 2022 with no response. When I have called the dealership, they either don't answer or send me to a voicemail that has not beed set up. I have 90 day temporary tags that are about to expire. I need the closing documents and my VA license plates, as soon as possible.

  Business response

  08/02/2022

  July 25, 2022 

  Dispute Resolution Team, 

  In reply to the complaint filed on July 25, 2022 by **** *****, Ourisman Automotive takes customer concerns about communication and transparency extremely seriously. Quality process and clear communication with customers are practices we train and execute on a daily basis. *** ***** purchased a new vehicle from Ourisman VW of Rockville on June 25th, which he requested be registered in Virginia. He was issued a temporary tag which is valid for 60 days. His current temporary license plates are valid until August 25th and if needed, we will issue him an additional temporary tag should the Virginia DMV experience additional delays. His registration is in process and we are not expecting any delays in his receiving his license plates prior to the expiration of the current temporary license plate he was issued. Regarding his closing documents, all customers receive a flash drive containing their purchase documents, however many customers request documents are also emailed to them. Ourisman VW of Rockville makes every attempt to accommodate customer requests, however, we are unable to prevent technical issues such as emails going to spam or customers forgetting their unique pin, which allows them to securely access these documents. Unfortunately, we do not have access to the customer’s pin number and cannot aid in the recovery of this pin. We can however, resend documents in PDF format, without any security pin, but I have reached out to *** ***** on a number of occasions via email and phone and have not received a response. We are more than willing to provide paper copies of his closing documents or scans if he prefers, but for security purposes, would ask written authorization to do so. 
  Additionally, if there are further concerns with this request, *** **** may continue to contact me directly at the store level to address and/or resolve them. 
  Most Sincerely, 
  Matthew A**** 
  Ourisman Volkswagen of Rockville 
  Matthew A**** 
  General Manager 

• Initial Complaint

  07/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid this business a $1500 “convenience” fee and about $300 in MVA-related fees when I purchased my new car over 60 days ago (5/7/22) The dealership never processed the transfer of my tags from my old car to my new car as instructed, as well as the proper titling of my new vehicle with the MVA, which is going to lead to my bank increasing the interest rate on my car loan because there’s not a title on file. I want these charges refunded immediately since I’m going to have to deal with the MVA myself instead of allowing this dealer to continue to drag their feet and do nothing to resolve the issue. The dealer fraudulently enrolled me into a maintenance/rewards program under the assumption of maintenance related benefits being offered to me, but since my car is electric, it’s not eligible for the program Multiple phone calls and voicemails have been left with all members of management at the dealership, none of which will return my calls.

  Business response

  07/15/2022

  July 13, 2022 
  

  Dispute Resolution Team, 
  

  In reply to the complaint filed on July 11, 2022 by Brandon N***, Ourisman Automotive takes customer concerns about communication and transparency extremely seriously. Quality process and clear communication with customers are practices we train and execute on a daily basis. Mr. N*** purchased a pre-owned electric vehicle on May 7th and requested his license plates be transferred from his trade-in vehicle. He was issued a temporary tag (valid for 60 days) and the dealership began processing his registration as typical. Unfortunately, due to delays from the VA DMV and MVA, which were outside Ourisman’s control, Mr. N***’s registration/titling is still in process. Ourisman is actively doing everything in our power to expedite this service. Mr. Neff also purchased an optional convenience package which was executed and included items installed by Ourisman at the time of sale. Mr. N*** was very aware this was an optional package as he agreed to it both while negotiating terms on the vehicle and again while completing his paperwork in the business office. While we are sorry to hear Mr. N*** is no longer happy with the package he selected, the agreed upon package cannot be refunded as the package was installed on his vehicle. Lastly, Ourisman Automotive includes a complimentary package called “The Ourisman Promise” as a thank you to our customers. Unfortunately, one of the components of this package, “Lifetime Engine Coverage” has excluded vehicles which are clearly stated on the contract in addition to literature and signage located throughout the facility. While, we understand Mr. N***’s disappointment that Electric Vehicles are excluded from this coverage, Mr. N*** does qualify for all other aspects of the program. I spoke with Mr. N*** and addressed each of these concerns and hope to have his registration processed as soon as possible. 
  

  Additionally, if there are further concerns with this request, Mr. N*** may continue to contact me directly at the store level to address and/or resolve them. 
  

  Most Sincerely, 
  

  Matthew A**** 
  Ourisman Volkswagen of Rockville 
  Matthew A**** 
  General Manager 

• Initial Complaint

  03/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took agreed to have this dealership, where I purchased my car inspect it to give me an estimated value. The service department drove the car from the parking space where I'd parked, looked over it, and gave it back to me. Once I drove from the dealership in MD to Henderson, NC where I stopped to charge my car, I realized that they didn't return my key to me. I contacted them and was told that the key was there and would be put into Johnny's drawer for safe keeping. They eventually and finally mailed the key to me, but I never received it. I asked for tracking information, and it turns out that it was mailed regular mail!! They now won't replace my lost key because they said that I shouldn't have left without it! Please help me get my ** id.4 key replaced by Ourisman. This was just one of my problems. The whole reason I stopped there was to get another temp tag from them since mine had expired.

  Business response

  04/01/2022

  March 29, 2022 
  

  Dispute Resolution Team, 

  Thank you for allowing me to respond to the complaint filed on March 27, 2022 by ****** *****, **** ***** did bring her vehicle to us to complete a complimentary quality inspection on her vehicle. At the  conclusion of her visit, she did leave her key at the table; the key was picked up by our support staff and  held at reception (expecting someone to be looking for it, at that point we did not know who lost a key).  

  **** ***** drove home with her primary key and reached out to us hoping we found her second key. We  agreed to mail the key to her and fulfilled our agreement. Both I and my staff have spoken with **** ***** on numerous occasions and she has admitted having issues with packages being delivered to  neighboring homes.  

  The dealership has offered a number of options to **** *****, however we have been unsuccessful at  satisfying her. Ourisman Automotive takes transparency and communication extremely seriously. Quality customer service and commitment to follow-through are practices we train and execute on a daily basis. 

  Additionally, if there are further concerns with this transaction, **** ***** may contact me directly at  the store level to address and/or resolve them. 
  

  Most Sincerely, 
  Matthew A**** 
  Ourisman Volkswagen of Rockville 
  General Manager 

  Customer response

  04/09/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Mr. A***** is using my words against me to help his dealership and not speaking honestly.  The bottom line is that they mailed a key without any tracking.  What I said about deliveries not making it to the specified location was a hypothetical because I could not understand why a professional organization would mail something of value without a tracking number.  I was trying to be polite in responding to the implication that they'd mailed my key, but weeks and then months later, I had not received it.  

  
  

  Also, it was pure negligence that they had my key and didn't even know that it was my key!  Why did they remove it from my car and why didn't they label it once they did remove it from my car?  And why didn't they find it before I left the dealership?  They were clearly negligent!  I've never gone to a dealership before and not received my key back with a tag with my name on it.  This wasn't my only issue with this dealership.  They also took almost a year to have my tag issued through the DMV.  The reason I went in that day was because my temp tag had expired once again, and I needed a resolution on that.  They seem to need a lot of improvement, and this situation is extremely disappointing that I would have to go this long working to resolve and issue that a big organization like them is trying to blame on me.  Once they took possession of my key and my vehicle, I entrusted them with my belongings, and they didn't fulfill their role.  Mr. A****** is not being honest in his response, and I will not take the blame for something that his dealership has done.  I am wondering if they ever even found my key?  They didn't even know who the "lost key' belonged to, so maybe they misplaced it and never mailed it at all!
  
  Regards,
  
  ***********************
  

  Business response

  04/13/2022

  April 13, 2022 

  Dear **** *****, 

  We agree that Ourisman does have some responsibility, however, we met our obligation. The United States Postal System is used to conduct our elections and we have faith in that system; I am sorry you do  not. It is disappointing that you blame Ourisman for your responsibility in departing without your key.  Whether we labeled it or not is irrelevant as you forgot to take it with you. We recovered and held it as  “lost and found” until you contacted us. We service thousands of vehicles monthly and have not had this  issue with other customers, which would suggest our process is sound. 

  As a final gesture of goodwill, Ourisman will split the cost of the key with you and mail you a check for that amount. Please provide us an address you would like us to use. If you do not trust the USPS we can send it via *****, however, that cost will be deducted from the check. 
  

  Respectfully, 
  Matthew A**** 
  Ourisman Volkswagen of Rockville 
  General Manager 

• Initial Complaint

  02/03/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The dealership will not provide documentation of service contract $5,500 cancellation that happened on 1/1/2022. I have made multiple requests.

  Business response

  03/03/2022

  March 3, 2022 
  

  Dispute Resolution Team, 
  

  In reply to the complaint filed on February 27, 2022 by ***** ******, Ourisman Automotive takes customer concerns about communication and transparency extremely seriously. Quality process and clear communication with customers are practices we train and execute on a daily basis. Mr. Martin’s service contracts were canceled per his request and we have reached out to him via phone and email to ensure he received confirmation of this cancellation. 

  Additionally, if there are further concerns with this request, *** ****** may contact me directly at the store level to address and/or resolve them. 
  

  Most Sincerely, 
  

  Matthew A
  General Manager

  Customer response

  03/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  01/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have recently purchased a vehicle from the place above; A 2012 ********* *****. It was a used car. Once I bought the vehicle, they told me it still wasn't ready. I had to wait three days to drive away in the car. I told a family member and they said that something is unusual. Because normally you're able to drive away with the vehicle the Same day you purchase it. I bought the car on November 19th 2021, I drove away in it on November 22nd. The engine light came on December 25th along with the Service Traction Control light. They had oil in the place where it was supposed to be Antifreeze. Smoke was coming out of the engine, and oil was leaking.

  Business response

  03/08/2022

  February 22, 2022 
  Dispute Resolution Team, 
  In reply to the complaint filed on January 9, 2021 by ******* ******, Ourisman Automotive takes customer satisfaction extremely seriously. Quality workmanship and commitment to process are practices we train and execute on a daily basis. We ensure every vehicle is thoroughly inspected and reconditioned prior to offering it for sale. As stated, *** ****** purchased his 2012 ********* ***** with 112,000 miles in November of 2021. The first Ourisman was notified of any issues was on January 9, 2022 when *** ****** brought the vehicle into the service department with a check engine light illuminated. He expressed his frustration and concerns to sales management during his visit and we assisted him by purchasing the ***** back and selling him a new Volkswagen. 
  Additionally, if there are further concerns with this or his most recent transaction, *** ****** may contact me directly at the store level to address and/or resolve them. 
  Most Sincerely, 
  Matthew A**** 
  Ourisman Volkswagen of Rockville 
  Matthew A**** 
  General Manager 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩