ComplaintsforLerner Enterprises

• Initial Complaint

  04/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lived in Lerner Black hill community until February 1 when I had to leave the property due to domestic abuse. I contacted on the same day the leasing office and manager and submitted in writing via email the need to vacate the property and end the lease. The agreed term to end the lease was March 1st, 2023. I waited until that day to find out that they will not be terminating the lease due to an unknown conversation between the manager and the cosigner. Moreover, on March 9th, 2023 I was granted by the court a protective order against the cosigner **************************************. On the same day, I reached out again to the leasing office and provided all documents relating to the matter and again I gave them a written notice based on the MD code " termination of the residential lease by victims of abuse". The manager ************************* assure me that on April 11, 2023, I was going to be released from the lease and I was going to be contacted to finalize the process. On April 12 I went to the leasing office again since I never heard from anyone and the staff told me  that nothing was filed and I was still on the lease. The staff was clueless and the manager was not in the office. This process has been extremely frustrating. The leasing office has not been responsive or helpful even when they are aware of the domestic violence.

  Business response

  05/22/2023

  May 22, 2023 
  To Whom It May Concern, 
  *** ********* and his co-lessee signed a lease with Lerner ***** **** on August 20, 2022 for a term of 12 months, commencing August 20, 2022 and set to expire on August 19, 2023. During the term of the Lease, a dispute occurred between the roommates and *** ********* sought a protective order from the District Court of Maryland for Montgomery County. That protective order was granted and, as a result, *** *********'s requested to be released from the Lease Agreement. The law requires that a tenant who seeks to be released from a lease as a result of the issuance of a protective order must give thirty (30) days' notice and is rent responsible for that time. That notice was presented to Lerner on or about March, 13th. His request was granted and he signed the property's "Lease Release Add On Form" on April 13th along with his roommate. On April 17th, his roommate signed a new Lease Agreement and *** ********* was removed from the Lease Agreement with a retroactive date of April 12th. That same day, *** ********* was notified that he was officially removed from the Lease Agreement. 
  Additionally, as per the "Lease Release Add On Form" signed April 13th by both *** ********* and the remaining roommate, any alleged security deposit owed to *** ********* is to be reconciled between him and the remaining roommate, not the property. A copy of that form is enclosed for your 
  information. 
  As a result, Lerner ***** **** disputes any complaint made by *** ********* that Black Hill has failed to cooperate in releasing him from the lease or to account for the security deposit given for the unit. 
  

  Sincerely, 
  ***** ******* 
  Regional Director 

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