ComplaintsforTM Associates Management Inc.

• Initial Complaint

  07/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have lived at The ******* at ******* **** for three years. In the past three years, there has been two office managers both extremely rude and unprofessional. I have had multiple issues with my unit, ceiling leaking, mold, heat pump not working. At the moment my ceiling is still leaking, with my most current issue, the AC not working. As of July 25th, my AC unit is not working. There is no 24 hour maintenance number. Also currently at the moment there is no office manager. With temperatures reaching into the 90's this week, this is the upmost importance to me, considering I have an emotional support dog that lives with me. At the moment I'm not sure how to resolve this issues, there is no one to call in the office and my maintenance request just sits in the que on the app saying, pending. I have been patient with the property, between new managers, and now construction going on, We were notified constructions hours were Monday- Friday 7 AM-4 PM. There was been multiple Saturdays crews have been there, this is extremely disruptive to daily living for all residents. The crew also does not have any considering for residents, leaving trash everywhere, taking up all the parking, and driving recklessly in the community. The community had so much potential but sadly has been left to fall apart, trash everywhere, units falling apart (I'm friends with all my neighbors who have complained of mold, and appliances breaking), no management. I'm hoping this helps resolve all of issues and gets my AC unit working immediately.

  Business response

  08/09/2023

  Dear ******************,

  Thanks for your message. It looks like your message was as of July 25 and my understanding is that we are now caught up on work orders at the property. Please let me know if that's not the case. My email is *********************** I will also relay the construction issues to ownership so they can get in touch with the contractors regarding their behavior.
  

  Customer response

  08/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  06/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Hello my name is ****** ********* and I am reaching out in regards to *** **** ******* apartments which is ran by TM Associates I have lived in my unit now for over a year now and I have never had anything done in my unit and by that I mean not one TM employee can tell you what the inside of my unit looks like because no one has ever come in it to see about anything... My oven has not been working going on 5 months I have mold under on of the cabinets in my kitchen and my bathroom sink has been clogged since moving in. I took my unit as is only because I was not just told but promised things that have not been done, I was promised new carpet and I was told that every unit was to receive new carpet throughout the unit and new flooring at the front door once someone moved out. My kids and I slept on the floor for the first 5 months of us living in our unit because I didn't want to have anything in the way in case someone did come to put in new flooring but it has been well over here and no one has come yet I was told that the maintenance man at the time would come in and paint the unit that never happened I ended up painting my whole unit on my own except for my bedroom because I ran out of paint and maintenance said that he ordered some but I never heard anything after that. I was told that I would receive new screens in the windows because the ones that are in our windows are bent and whenever the windows are open bugs get in and buy bugs I mean stink bugs and blackjacks I've also caught a gecko in my apartment as well. I was not home the other day and got a surprise visit from maintenance and by surprise I mean no one reached out ahead of time to inform me that maintenance would be coming nobody reached out when he did come he knocked on the door and when he did not get an answer he came in anyway luckily my partner heard the alarm and got up from her nap to my knowledge we do not have a maintenance man I have the property manager on recording stating that we do not have a maintenance man so why was this man allowed to come into my unit it's a lot to type so if someone could please just give me a phone call at ************ I would really appreciate it thank you

  Business response

  06/20/2023

  Dear **********************,

  We take all complaints and allegations seriously therefore the Regional Manager will be visiting your apartment on June 20, 2023 to conduct an inspection and ensure that all of your concerns are addressed.  In addition, we will follow up with you once the work is completed to ensure that we have addressed your issues.  Please contact the Vice President of Operations, ************************* at ********************* or at **********************.

  Customer response

  06/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: it should not have taken me to file a complaint to get things done to my unit when I let these things be known over a year ago to the rental office... I am also trying to understand why someone who said they were maintenance was allowed to enter my unit when to my knowledge we don't have a maintenance man and neither of the property mangers knew why he was here when asked nor did the woman in the rental office. I still have mold under cabinets and would rather someone come and test it instead of maintenance (******* ****** maintenance man)wiping it off and saying it's just mildew to follow that up with I'm not a professional though so don't quote me and it's back. I was told to go to urgent care and or the ER by my Dr because I was showing signs of "STRIDOR" but I can't afford to take off or miss more than the days I have off so I will be going to the ER on my next day off to see what they say until then I will continue to wear my mask and carr my inhaler as needed. I would like to sue for negligence if that option is still available I also attached photos. 
  
  Regards,
  
  ****** *********
  

• Initial Complaint

  05/31/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  We NEVER received company info when the company was bought out. Just given a local point of contact, with no name and a list of reasons to call them (pretty much made it clear to only call for emergencies). In addition to that it included one final paragraph stating your lease including all rules and regulations remain in effect. March 27th we receive an envelope on our door that included a lease modification to up our rent, which would be due in one week from then (4/1/23). At that point we got in touch with **** Fair Housing who told us to deny signing such modification and inform management to call them as this was illegal to do. We attempted to contact and received nothing back. Fast forward to May 3rd, while headed out of town. Three hours after we left, our house sitter showed up and called to inform us a letter was posted to our door. This letter stated that on May 4th, with only 13 hours notice; pest control and management will be entering premises whether we are there or not and with little to no warning on whats going on. Not only is this illegal notice of entry, it is illegal to come in and spray pesticides with no breakdown of whats being used and why. We have two with chronic medical conditions and I have provided doctors notes to show we cant have chemicals in our house. When management and enviro control approached our apartment, management lied to my house sitters face; saying she never said anything about entering without permission. We have the paper to prove she did indeed state this and she lied to us. We were not the only livid residents either, several of my neighbors turned them away as well for violating tenant rights. They stated theyd be back June 1st. Here we are, a week away from June 1st and we have received the same rude letter abruptly stating they WILL come in regardless, remove OUR STUFF, and spray the unit.

  Business response

  06/26/2023

  Dear ******************,

  I want to let you know that there were no chemicals used in your unit. We set bait traps only. 

  Below is an explanation of the change in rent. If you still have further questions, please contact the Regional Manager *********************** at Tel: ************; *** and he can explain the process further. 

  The rent increase the resident references in her complaint is the annual gross rent change.  This has an effective date of April 1.  According to *****, the Head of Household signed the certification on 2/22, which provides more than the required 30-day notice.  If this resident is not familiar with subsidized housing,this may have been a shock to them as they signed both the move-in and gross rent change on the same day for a move in of 2/24.

  Customer response

  06/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  We have shown fair housing all documents signed during move in and no such document was signed. We have the rent change modification paper still in our possession, unsigned, because fair housing told us not to sign it. Our lease states no where about such increase. A “rental assistance addendum” needs to be present per our lease and we don’t have knowledge of ever signing one. In addition to that, that’s not 90 days notice. We aren’t trying to be defensive but we haven’t had someone in office at our property for over a month and every time I call, the number is changed to someone else. There is no consistent contact at all. 
  
  Regards,
  
  **********************
  

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I moved out of my apartment in November 2022 (*************** Apartments). I have tried to call the office multiple times in regards to the Failure to Pay Rent they filed against me, and they keep telling me to call the corporate office. Thats even more of a joke. I have been trying to get a hold of somebody since January and have not received a single phone call back to pay this debt. I am disgusted in the customer service with this company and would recommend NOBODY EVER rent from them. I need to be contacted so I can pay this so I can move into another apartment.

  Business response

  06/12/2023

  Dear **********,

  I apologize for the inconvenience this issue has caused. My understanding is that you have paid off the remaining balance with the collection agency and are confirm as much with them.
  

  Customer response

  06/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  04/18/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  TM Associates management company **** them is the ******************** ************* **************************** ***** ************** we put diwn ***** for application fee and ******** the Manager told ** we would hear from her with in two days about the apt., but she never called, I had to contact her she said the previous applicant was still on the list and did not bother to call or notify ** that there was a issue, two seniors with only SSI as our income they wont give ** our deposit back. They are scammers .

  Business response

  05/11/2023

  Hello,

  We will be refunding your application fee.Please send an email to ********************** with the address to send the check.
  

  Customer response

  05/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  
  

• Initial Complaint

  04/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The manager at ********************** wrote a bad review and gave out false information about my tenancy at ****************** Apt ** She said I was late 10 times on my rent (prepandemic) and owe them $1,500. I wasnt there 10 months prepandemic, and I dont owe a dime. I requested the ledger through email weeks ago. She didnt respond. I drove to ***** twice yesterday because the office was closed at 11:50, and she closed the blinds. When I came back, I stood there waiting for my documents and she told me you need to leave. Youre not allowed on the property. Im calling the cops. Her child was sitting in the chair at work with her behind her desk. Thats hypocritical. Im not barred from the property, and I was only there to pickup documents I requested through email. Thats very unprofessional. Because she dislikes me on a personal level, wrote a bad false reference, and put our business matters out into the town. I should not have people discuss emails I only sent to that office.

  Business response

  05/03/2023

  Dear ********************,

  Thanks for your message and I'm sorry for this situation. I have verified with the site staff that the information provided was correct based on your rental ledger. .
  

  Customer response

  05/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  the manager told me I been gone 8 months, so they don't have my file anymore. So, where did she get the information to defame me? Where is this false information coming from since you no longer have my file? It's all false and unethical in that office. She mixed her personal feelings with bad business. 
  
  Regards,
  
  *************************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/30/2022, I moved from my apartment at **************************************************************************************************. The rental agent, *****************************, did not ask for any forwarding information. She also failed to inspect the apartment; but stated that she was sure it was okay. As of today, Feb. 15,2023 I have not received my security deposit. I made the deposit of $603.00 on Sept 09, 2010 and I have not heard from **************** or anyone from the rental company.

  Business response

  02/24/2023

  Dear ******************,

   

  Thanks for the message. We looked into this matter and evidently we didn't have a good forwarding address for you so the original check was mailed to your original residence. We have put a stop payment on the original check and have sent a new check to you at the address below.

  ***** ************** **** *** *************** ******** ******

  Customer response

  03/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  12/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  No hot water again (3rd time) nobody is ever in the office, nobody answers the phones, check voicemails and no emergency maintenance number.

  Customer response

  01/03/2023

  ---------- Forwarded message ---------
  From: *************************** <**************************>
  Date: Mon, Jan 2, 2023 at 10:52 PM
  Subject: Re: Complaint ID ********; ********************
  To: <[email protected]>
  

  
  Hello, 

  
  

  The business has addressed and resolved the issue regarding the above-referenced complaint.

  
  

  Thank you! 

  
  

• Initial Complaint

  12/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My mother ********************* is a resident of *************************** I ********************************** in Bowling Green Va. She has been residing in Apt ** for over 10+ years. Her refrigerator stopped working the wee hours of December 4, 2022. My sister called the Emergency number posted outside the office; she did not receive an answer on the first try. She persistently called three times within 45 minutes and finally someone answered stating to her " That a service person would be contacted and also stated that a refrigerator would arrive Tuesday Dec. 6 or Wednesday Dec. 7. The office worker at the complex relayed to the service person that it would be arriving Thursday, Dec. 8 then it was pushed back to Friday, Dec.9. The latest update is that is is supposed to arrive Monday Dec.12. This is unacceptable! I have thrown hundreds of dollars of food that has went back away. She is diabetic and on insulin and I had to purchase a foam cooler to keep the insulin from going bad, its bad enough to throw away hundreds of dollars of food in this day and time and I didnt want to do that for the insulin. Is the reason the stall for the new refrigerator is because my mother is elderly? If so that is discrimination. She pays her rent faithfully every month and as a business it should not take over a week to replace a refrigerator. What is the reason for the stall? To rectify this, I would like someone to explain to me what is the issue? I also want my mother to be reimbursed for the food she lost.Another issue is my mother has been trying to get her carpet stretched because it is a tripping hazard, and nobody has responded to this request. She has been trying for over a year to get someone to stretch it out but so far has hit a brick wall. The hot water tank keeps leaking and all the repair person does is put a fan down to dry the carpet, and all the repair person does is patch it up and it repeatedly leaks, needs be replaced. This complaint will also be sent to ******** ******************************

  Business response

  12/27/2022

  Dear **********,
  
  Thanks for your message and I apologize for the issues at your Mother's home. I have been told by the site staff that a new refrigerator was ordered the day after the the incident (12/5) but was on back-order at HD Supply and arrived on 12/13. There were no spare refrigerators at the property so we had to place an order with our supplier. The site manager and maintenance staff performed a unit inspection and didn't notice an issue with the carpet but they will have someone from ******************************* come out and take a look as well. Please contact ************** (****@tmamgroup) who is the Sr. Regional Manager to discuss the spoiled food.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mold/mildew was discovered in my appartment over 2 years ago. The company refuses to do anything other than send a maintenance man to wipe it off and supply me with a moisture bag for my closet. Most recently, within this last month, they discovered mold around the AC  unit. The only replaces one small piece of dry wall and assured me it would fix the issue. They Sent a company out to clean my furniture an carpets it had gotten so bad. The company that cleaned used a chemical that is so strong you can't walk in the house. I have been out of my home now for over a week and they refuse to pay for any arrangements. They refuse to correct the mold issue. I am disabled on a fixed income and diagnosed with lung cancer . I have to take radiation treatments at the end of the month and as of now do not have a home that I can live in.

  Business response

  09/21/2022

  Dear **********************,

  Thank you for your message and I apologize for the issues you are having in your unit. I believe you spoke with the Jackie S********** (Regional Manager) who explained what has been done to address the issue and gave you her phone number should you want to reach out going forward. Please let me know if there is anything else we can do.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩